Mustafa Ali

I am a hardworking and enthusiastic individual who is really motivated and passionate about working in business. I am also a good team leader and always up to the task and try to do the best of my ability as I believe there is no point doing anything half-heartedly. I am always up for a challenge and I'm not afraid to work outside my comfort zone. Additionally, I possess fluency in both Arabic and English.

Customer Service Administrator - South Oxfordshire District Council

(2025-06)

• Dealing with customer's queries via calls and emails.
• Following a series of set processes to manage and update our online platform reliably and accurately.
• Ensuring information and content is accurate and up-to-date.
• Ensuring our users receive relevant communications and support that enable us to provide a high quality service.

Customer Service Advisor - Bio-Techne - Oxford

(2023-01 - 2025-05)

• Responding to customer complaints
• Escalating problems to the technical team or other members of the product team
• Updating customer information in the company database
• Providing information about new and existing products and services
• Tracking and processing new orders and refunds

Customer Service Advisor - Wren Kitchens - Oxford, UK

(2017-09 - 2018-10)

• Handle and resolve a wide range of customer services issues on the phone, via email or colleagues, using excellent judgement and communication skills, and passion for excellent service. Not only that but will seek to implement improvements to communication and processes to raise standards even further.
• Effectively handle inbound and outbound calls/emails to provide commercially viable solutions to customer service issues within agreed parameters.
• Ensure good communication and take ownership of all aspects of inbound and outbound customer contacts including query resolution and managing service issues.

MBA Top-Up - University of Gloucestershire, UK (2024-10 - 2025-07)

BA in Business & Management - Business & Management - University of Northumbria, UK (2020)

Certificate of higher education in Business Management - Business Management - University of Brighton, Brighton, UK (2019)

Level 5 Diploma in Business Management - Business Management - Stone Henge College, UK (2017)