Keyholder at Dairy Queen (2020-07 – Present)
- Open and close the store and complete assigned opening and closing procedures.
- Serve as a trusted keyholder responsible for store access and shift operations.
- Provide customer service in a fast-paced food-service environment and process cash and point-of-sale transactions accurately.
- Assist with training and supporting team members, resolve routine customer concerns, and maintain clean, stocked, organized work areas.
Resident Advisor / Lead Resident Advisor, North & Belk Halls at University of North Carolina at Pembroke – Housing & Residence Life (2023-01 – 2026-05)
- Promoted to Lead Resident Advisor after demonstrating strong leadership, reliability, and communication skills.
- Supported and mentored resident assistants while providing conflict mediation, crisis response, emergency support, and referrals to campus resources.
- Planned and facilitated social, educational, and community-building programs and assisted with policy enforcement, documentation, duty rotations, and residence hall operations.
- Served on the Spring 2025 Training Committee and co-planned the annual RA retreat; received New RA of the Year.
Cashier at Ulta Beauty (2025-05 – 2025-07)
- Processed customer purchases, returns, and point-of-sale transactions accurately while providing friendly customer service.
- Assisted guests with product location and supported stocking, organization, cleanliness, and front-of-store operations.
Front Desk Associate / Night Auditor at Days Inn (2023-05 – 2023-06)
- Checked guests in and out, assisted with reservations and requests, and provided front-desk service during evening and overnight shifts.
- Completed night-audit procedures, handled payments, reviewed daily transactions, and maintained accurate guest and financial records.
