Naba Hassan

People-focused and experienced professional with a background in customer service, administration, qualitative research and team supervision. A confident communicator with strong interpersonal and organisational skills, able to work well independently and as part of a team. Experienced in supporting customers and colleagues, handling enquiries and working with people from diverse backgrounds.

Following a career break for family responsibilities, travel and personal development, I am now motivated to return to work and bring my experience and transferable skills to a new role.

Career Break — Personal & Family Responsibilities

(2024-07 - 2026-08)

Planned career break following redundancy, focusing on family responsibilities, travel and personal development. Now ready and motivated to return to work.

Qualitative Research Assistant - MEL Research

(2023-03 - 2024-07)

• Conducted qualitative research across a range of projects, exploring participants' experiences and perspectives.
• Designed and facilitated focus groups and in-depth interviews.
• Built rapport with participants and created a comfortable environment for sharing their views.
• Analysed qualitative information to identify key themes and findings.
• Assisted with preparing research reports and presentations and worked collaboratively throughout projects.

CATI Team Supervisor - MEL Research - Remote

(2021-03 - 2023-02)

Promoted from Telephone Interviewer

• Supervised a remote team of telephone interviewers, providing day-to-day guidance and support.
• Monitored data collection and maintained quality standards across the team.
• Trained and supported new team members, helping them meet required standards.
• Communicated regularly with team members, answering queries and resolving issues.

Telephone Interviewer - MEL Research

(2016-11 - 2021-03)

• Conducted telephone surveys with members of the public and business representatives across a range of research projects.
• Asked structured questions, actively listened to responses and accurately recorded information.
• Completed administrative tasks while maintaining accurate records and following project requirements.

Waitress/Customer service - Crystal Plaza Conference Suites

(2012-07 - 2014-08)

• Set up tables and prepared dining areas for events.
• Welcomed and directed guests to their seating while providing friendly, professional service.
• Served customers and responded to enquiries, including handling complaints appropriately.

Visitor Services / Gift Shop Work Experience - The Pen Museum

(2012-12 - 2012-12)

• Welcomed and assisted visitors of different ages and backgrounds and supported guided tours.
• Maintained a well-stocked and organised gift shop, including processing payments and handling cash.
• Learned to use a Braille machine, developing an understanding of accessibility and inclusive service.

Work Experience - Barclays Bank

(2010-06 - 2010-07)

• Welcomed and guided customers to appropriate members of staff.
• Assisted with administration, file management and general office tasks.
• Gained experience in cash handling, ICT systems and mystery shopping visits.

BA - Business Enterprise - University College Birmingham (2016 - 2019)

BA - Business Studies - University of Wolverhampton (2014 - 2016)

Level 3 Extended Diploma - Travel & Tourism - University College Birmingham (2012 - 2014)

GCSEs - Ark Bolton Academy (2007 - 2012)