Vehicle recovery and transporter - Self employed
(2025-10 - 2026-01)
- Safe collection and transportation of customer/personal vehicles
- Planning routes for time efficiency and priority
- Time management
- Adherence to health and safety protocols
- Use of specialised equipment such as winches, ratchet straps and ramps
- Independent planning and travelling
Customer Service Advisor (Level 3) - Al Rayan Bank PLC
(2018-06 - 2024-12)
- Assisting team leaders with oversight of team members
- Call monitoring/Quality Assurance checks on call recordings
- Provide/produce training materials and carry out presentations
- Customer incoming/outgoing calls in relation to banking, home finance and digital banking assistance
- Logging, investigating complaints until outcome of customer complaints
- Main agent for Home financing queries incoming/outgoing
- Faster payment keying (using systems such as EBS)
- Dealing with card based queries (using FIS system)
- Handling of all inbound Home Purchase Plan/ Buy To Let customer calls dealing with enquiries from the eligibility/ lead stage to completion and then subsequently queries related to account on-going management
- Ensuring customer data is kept up to date and valid
- On going AML and Fraud training, IT security, Health and Safety, Data protection & compliance and risk training
Research Co-Ordinator - Adkins Research Group
(2014-06 - 2018-06)
- Ensure that customers are offered a seamless and knowledgeable service on both inbound and outbound calls
- Handling any customer complaints
- Partaking in regular meetings with management and peers to discuss and explore various initiatives capable of improving department processes and performance
Administrative Assistant (Temporary) - Premium Choice – Fort Dunlop
(2011-06 - 2012-05)
- Accountable in a multi-faceted role with the primary remit to undertake a range of administrative tasks per deadlines and processes in place
- Drawn upon to sort incoming company post. Logging as required and distributing to relevant personnel and departments
- Scanning documents and indexing with future ease of reference in mind
- Utilising various systems to input data whilst ensuring all format and content requirements are followed
