Complaints Handler
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Worked as a complaints handler for Lloyd’s Banking Group
Worked as a case handler as part of an effective team, investigating the alleged mis-sellingof PPI to HBOS Bank’s customers on various products.
• Adapted to the use of several IT systems simultaneously to source information about thecustomer and the PPI policy.
• Conducted contact with the customer to confirm their circumstances and providedadditional support if needed, also confirmed customers payment would be sent via theirchosen payment method.
• Created bespoke letter and calculating redress payments, also calculating additional calc ifinterest was required.
• Worked in a fast pace environment where guidance and procedures would beamended daily.
• Ensured targets and quality was to high standards at all times.
After working with young children I have been able to grasp the significance and importance of teaching values and respect to young children at an early age, where learning can be fun. I enjoy working withyoung children and found this job to fit my career prospects, as well as allow me to use my experienc
Foundation Degree in Education Studies and final year remaining to complete to receive a BA hons Education Studies (primary)
