Executive Housekeeping Manager - Sloane Square Hotel - London
(2023-08)
- Lead housekeeping operations for a 100-room hotel and a team of approximately 18–20 employees.
- Manage rotas, inductions, staff development, performance matters and disciplinary procedures.
- Control housekeeping budgets, forecasting, payroll-related staffing requirements, procurement and departmental costs.
- Coordinate training and standards to maintain consistently high levels of cleanliness and guest service.
- Manage cleaning products, equipment, linen and operational supplies, and work closely with other hotel departments.
- Handle guest housekeeping concerns and support effective resolution of operational issues.
- Use Protel and My Cloud Hospitality systems.
Housekeeping Manager - Sonder UK - London
(2022-01 - 2023-05)
- Worked closely with the General Manager and Senior Operations Manager to build and improve housekeeping operations. Recruited, trained and scheduled teams, coordinating daily teams of 25+ employees.
- Supported hotel openings and operational implementation across multiple London properties.
- Managed housekeeping purchasing, stock control and line supplies while supporting continuous cost improvement. Coordinated housekeeping requirements with other departments and responded to guests with specific housekeeping needs. Used Slack, Asana, Aloha, Tableau, ADP Payroll Manager and Medallia.
Cluster Manager – Housekeeping - Lime FMS Limited - London
(2021-06 - 2021-12)
- Managed housekeeping across Marlin hotels and apartments, including recruitment, planning, training and organisation.
- Coached team members, provided performance feedback and maintained operational standards.
- Owned and updated housekeeping standard operating procedures and supported consistent execution across properties.
- Experience using Opera.
Head Housekeeping Manager - HSG Facilities Management Limited - UK
(2020-08 - 2021-06)
- Supported the preparation and opening of Courtyard by Marriott Heathrow in March 2021.
- Worked proactively with senior managers to maintain high housekeeping standards.
- Covered Housekeeping Manager responsibilities at multiple properties, including Hyatt Place Hayes, Hilton Park Luton, Cole Exchange Cardiff and EasyHotel Milton Keynes.
Temporary Deputy Cleaning Manager - Great Ormond Street Hospital / OCS
(2020-03 - 2020-06)
- Supported the Cleaning Manager and led cleaning teams delivering services in line with agreed specifications and NHS cleaning standards.
- Monitored and reported cleaning quality and operational performance.
Head of Housekeeping - Royal National Hotel – Imperial London Hotels
(2016-03 - 2020-02)
- Led housekeeping operations for 1,635 rooms and a team of approximately 175–200 employees.
- Managed procurement of cleaning products and equipment, staff rotas, inductions, disciplinary procedures and departmental coordination.
- Held responsibility for budgeting, forecasting, training and maintaining hotel cleanliness standards. Handled guest complaints and operational issues and covered Duty Manager shifts when required.
- Experience using Opera.
Executive Head Housekeeper - Selsdon Park Hotel 4*
(2015 - 2016)
Head Housekeeper - WGC Services Ltd
(2013 - 2014)
Head Housekeeper - Draycott Hotel 5*
(2012 - 2013)
Head Housekeeper - The Colonnade Hotel 4*
(2010 - 2012)
Cluster Executive Housekeeper - Richmond Hill Hotel, Richmond Gate Hotel & Cedars Health Club
(2009 - 2010)
Executive Housekeeping Manager - Jury's Kensington Hotel Luxury 4*
(2003 - 2008)
