Nadeem Aziz

Applications Support Officer with 14+ years of experience in application support (including 3rd Party vendor applications), release management, test management, and project delivery. Proven track record of managing end-to-end application lifecycle, improving system reliability, and supporting business-critical systems. Skilled in transition management, incident management, change management, stakeholder engagement and governance, and IT service delivery aligned to ITIL best practices.

Strong analytical problem solver with a focus on efficiency, quality, and continuous improvement.

Transition Manager - Capgemini/Accenture

(2024-06 - 2026-03)

• Manage multi-application transitions into Application Management Services (AMS), ensuring smooth onboarding into live service with minimal disruption to business operations.
• Own transition planning across service readiness, support model alignment, documentation, access management, governance, knowledge transfer, and operational acceptance.
• Coordinate cross-functional teams across support, development, service management, infrastructure, technical SMEs, and client stakeholders to deliver transition milestones.
• Apply structured project delivery approaches including Agile, Waterfall, and hybrid methodologies to manage plans, dependencies, risks, and deliverables.
• Lead risk identification, assessment, and mitigation, proactively addressing transition issues to reduce operational impact and improve delivery confidence.
• Drive effective stakeholder communication and engagement, ensuring visibility of progress, risks, and decision points throughout the transition lifecycle.
• Support organisational change management by preparing teams for new processes, responsibilities, service models, and system handovers.
• Use strong technical understanding of application landscapes, service dependencies, and support processes to manage complex transitions successfully.
• Resolve emerging issues quickly through effective problem-solving, analysis, and collaboration with technical and business stakeholders.

Applications Support Officer - Capgemini

(2011-01 - 2024-06)

• Provided 2nd/3rd line support for business-critical applications, ensuring high availability and performance.
• Managed incidents and service requests in line with SLA and KPI targets.
• Conducted root cause analysis and implemented long-term fixes to prevent recurrence.
• Collaborated with development and infrastructure teams to resolve complex technical issues. This also includes 3rd party vendors.
• Supported system upgrades, patches, and deployments across multiple environments.
• Maintained system documentation and knowledge base articles.

Test, Release & Implementation Manager - Capgemini

(2011-01 - 2024-06)

• Led end-to-end release management lifecycle including planning, scheduling, and deployment.
• Coordinated cross-functional teams to ensure smooth delivery of releases including 3rd party vendors where applicable.
• Reduced deployment failures by implementing robust release governance processes.
• Managed change requests and ensured compliance with change management policies.
• Communicated release updates to stakeholders and senior management.
• Defined and executed test strategies, plans, and test cases.
• Managed UAT cycles and coordinated with business users.
• Ensured defects were identified, tracked, and resolved prior to production.
• Improved testing efficiency through structured processes and automation where possible.

Minor Works Project Manager - Capgemini

(2011-01 - 2024-06)

• Delivered IT projects on time and within budget.
• Managed project scope, risks, issues, and stakeholder expectations.
• Facilitated communication between technical teams, 3rd parties and business stakeholders.

BSc - Mathematics and Statistics - Coventry University (1998)