Multilingual Cultural Group Coordinator & Operations Professional
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Multilingual operations and client experience professional with a strong background in tourism, hospitality and wellness. Fluent in Italian, English and Spanish, with experience coordinating international groups, managing schedules and delivering high-quality customer experiences. Currently working as a General Manager in London while also facilitating cultural and educational visits for Italian groups around the city.
Highly organised, personable and confident managing logistics, client relationships and day-to-day operations in fast-paced environments.
General Manager – Paola’s BodyBarre, London
Managing daily studio operations across multiple locations and affiliates, including scheduling, client services, staff coordination, memberships, reporting and business administration. Responsible for maintaining high service standards and ensuring smooth operational delivery.
Operations Manager / Tour Leader – G Adventures
Managed international group tours across Latin America and Europe, coordinating logistics, accommodation, transportation and customer experience while supporting travellers throughout their journeys.
Facilitator / Cultural Host – London
Leading Italian educational and cultural groups around London, coordinating museum visits, organising lunches and providing local recommendations while ensuring the group experience runs smoothly.
Tourism and Operations Management background with extensive professional experience in hospitality, wellness and international group travel.
Additional training in customer service, operations and business administration through management roles.
