Adaptable, motivated individual with an interest in customer-facing roles and service development
Send a job offer directly to this candidate
Adaptable, motivated individual with an interest in customer-facing roles and service development. A background in hospitality, residential social care, advocacy, safeguarding and multi-agency working. Currently looking to change focus and apply my energy to an alternative environment with the right team or manager at a place closer to my home.
Waking Night Childcare Officer - Crosslands Children's Home - Ely, Cardiff
(2022-01)
Following eight years of employment in the post of RCCO, applied for a night-time role which involves more emphasis on security matters, a lone-working element and cleaning/maintenance duties along with many crossovers with the RCCO role
Residential Childcare Officer (RCCO) - Crosslands Children's Home - Cardiff
(2014-08 - 2022-01)
Providing emotional and practical support to up to six young people and their families; creating and implementing individualised care plans; managing safety and security at the premises along with petty cash; handling/contributing to confidential documents and risk assessments; goal-setting and key work; managing challenging behaviour; attending Looked After Children and other meetings; liaising with other individuals and agencies as required; shift leader duties and assisting in training new staff; cleaning duties; attending mandatory training and compulsory membership of and adherence to Social Care Wales's codes of practice
Children's Resettlement Worker, BME Development Worker and Safehouse Family Worker - Next Link Domestic Abuse Services - Bristol
(2004-12 - 2014-08)
Employed at first on an agency basis and then as a member of permanent staff by Bristol's largest domestic abuse organisation. The initial and most recent posts involved advice-giving, support and advocacy for a broad range of individuals while the BME post had a focus on ethnic minority families and a stronger service/business development aspect. All roles involved assessing the housing, legal and practical needs of families living in refuges and the wider community.
This was supported by the use of individual support and action plans to enable vulnerable families to make key changes in their lives and personal routines; lone outreach visits as well as office based meetings; planning and participation in holiday playschemes; telephone advice and sign posting to individuals and families of individuals who had experienced violent/abusive relationships; liaising with housing teams, police, schools, social services and other agencies; enacting child protection and safeguarding procedures; risk assessment, report writing and maintaining monitoring records relevant to the post(s)
Residential Support Worker - Reed Social Care Agency - Bristol and South Gloucestershire
(2004-08 - 2004-12)
Residential support work in various locations around Bristol and South Gloucestershire. Assisting residents and colleagues with the day-to-day management of premises and personal/social routines; managing challenging behaviour; offering emotional and practical support to residents; child protection and safeguarding duties; keeping official logs and recording confidential information
Manager - two 'Eat' chain (former) cafes - Bristol
(2004-06 - 2004-08)
Serving and preparing food at two busy food outlets; ordering stock and stock rotation; cashing up and cleaning duties; training and supervision of other staff members
Residential Social/Childcare Worker - Ealing Borough Council - Ealing, London
(2002-05 - 2004-05)
Emergency and Assessment Unit owned by Ealing Borough Council, Ealing, London. A shorter term of work followed at another unit owned by Ealing BC and some agency roles. Duties similar to those at Crosslands (with lesser responsibilities in agency roles)
Key Bar Staff Member - Rose and Crown Public House and The Curtain's Up Public House and Theatre - Mayfair and West Kensington
(2000-04 - 2002-05)
Food and drinks service at two popular public houses owned by the same brewery. NVQ Level I completed and Level II almost completed in Food and Drinks Service leading to key bar staff positions. Also undertaken at the second premises - food preparation, stock rotation and kitchen management
Stock Management and Administrative Support - Hayes Castleton Employment Agency - Brighton
(2000-01 - 2000-03)
Stock management duties for a leading homeware and DIY manufacturer; mail franking for Royal Mail and Southern Water
Bar Staff Member - The King's Head - Chepstow, Monmouthshire
(1996-06 - 2000-01)
Full and part-time bar work; serving meals; cleaning duties; training of new staff members
Reception and Administration - Westminster College, Oxford - Oxford
(1999-03 - 1999-04)
Activity Leader - ISIS Educational Programmes - Oxford
(1998-06 - 1998-08)
Activity Leader for an international student exchange group. Leading coach and walking tours to places of interest with teachers and their students aged 13-17
Bar Staff Member - The Stumble Inn - Westminster College, Oxford
(1996-10 - 1999-06)
Part-time bar work and cleaning duties; training of new staff
BTh (hons, OXON) - Theology specialising in Philosophy and Ethics - Westminster College, Oxford (now part of Oxford Brookes University) (1996 - 1999)
Level Three Diploma - Health and Social Care (Working with Children and Young People) - City and Guilds (2015-09 - 2015-09)
