Nafay Irfan

I am Abdul Nafay Irfan, a dedicated professional with a solid background in computer science, security, and management. Based in London, I hold a BEng in Computer Science from Anglia Ruskin University, where I graduated with Upper Second-Class Honours. My diverse experience spans roles such as Security Officer at the Cabinet Office, FOH Manager at Wah Bey Restaurant, and Service Desk Analyst at Regalix India Pvt. Ltd.

At the Cabinet Office in London, UK, where I have worked as a Security Officer since January 2023, I conducted regular patrols and operated surveillance systems, improving incident detection by 15%. I also maintained detailed logs of security incidents, contributing to a safer environment. Previously, I served as the FOH Manager at Wah Bey Restaurant in London, UK, from May 2021 to December 2022.

In this role, I trained staff on POS systems and troubleshooting technical issues, ensuring smooth operations. I also utilized data analytics to inform strategic decisions, leading to a 20% increase in sales. Prior to this, I worked as a Service Desk Analyst at Regalix India Pvt. in Hyderabad, India, from June 2020 to January 2021.

There, I provided technical support and issue resolution, ensuring high customer satisfaction, developed knowledge base articles to enhance team productivity and user self-service capabilities, and managed incident requests by troubleshooting hardware and software issues efficiently.

I earned my BEng in Computer Science with Upper Second-Class Honours (2:1) from Anglia Ruskin University in Cambridge, UK, where I studied from 2021 to 2024. Before that, I attended Sultan Ul Uloom Junior College in Hyderabad, India, where I also achieved Upper Second-Class Honours (2:1) in Maths, Physics, and Chemistry between 2018 and 2020. My secondary education was completed at the International Indian School in Jeddah, Saudi Arabia, from 2004 to 2018, where I earned an A grade or equivalent.