Nafeesah Nazalee

As an individual I am very hard-working, honest and passionate in various fields of work, especially the care setting. I possess a high standard of caring skills with my experience of over 1 year of care work in the community and aim to deliver high- level of compassionate care to patients with the upmost respect and dignity at all times. I possess excellent communication skills and I have the ability and experience to relate to a wide range of people.

I am able to work under pressure reliably and I enjoy learning new things, also I am experienced to provide high standards of holistic care and meet patient needs in every scenario I face. I have the ability to multi-task and work as part of a team to provide excellent customer/ patient experience. My passion has always been to work with adults and children in this rewarding care sector and prosper in my current position by gaining new experience and skills for further management roles in care.

Pharmacy assistant

(2026-02)

I have worked in a pharmacy for 8 months, i Worked as part of a busy pharmacy team, supporting the pharmacist and other staff with the day-to-day running of the pharmacy.

• Dispensed prescriptions accurately under the supervision of the pharmacist, following pharmacy procedures.
• Prepared and organised medicines for patients, checking details carefully to help maintain patient safety.
• Prepared blister packs for patients, ensuring medicines were organised correctly according to the prescription and MAR chart.
• Carried out blood pressure checks and recorded the results accurately, referring any concerns to the appropriate member of the pharmacy team.
• Served patients at the pharmacy counter and provided friendly and respectful customer service.
• Answered patient queries and knew when to refer questions to the pharmacist or another appropriate member of staff.
• Helped with stock management, including putting away deliveries, checking expiry dates and keeping medicines stored correctly.
• Maintained patient confidentiality and followed data protection requirements.
• Followed health and safety procedures and reported any hazards, mistakes or concerns to a senior member of staff.
• Worked well as part of a team and communicated clearly with colleagues.
• Developed my knowledge and skills through training.

Community Care Worker - Caremark

(2024-12)

• Personal care (Including washing, dressing, hygiene care, mobility)
• Support with meal preparation, feeding and maintaining adequate nutrition and hydration
• Helping patients manage household tasks such as cleaning, laundry and shopping
• Monitor and report changes in patients physical or emotional conditions to senior staff and other health professionals
• Administer and record medication in line with care plans and organisational policies
• Providing companionship and emotional reassurance to patients reducing feelings of isolation and loneliness
• Maintaining accurate and confidential care records and documentation, following the safeguarding, health and safety procedures at all times.
• Promote a safe, healthy and supportive environment for all service users (specially patients living alone, dementia and high-risk patients)

Nursery Assistant - The Village Nursery

(2024-03 - 2024-07)

• Supervise children to ensure their safety and well-being throughout the day
• Help with daily routines such as feeding, changing diapers, and toilet training
• Provide comfort and support to children who are upset or unwell
• Ensure a clean and safe environment for all children, both indoors and outdoors
• Help children develop skills in language, literacy, and numeracy through play
• Observe and record children's development and milestones

Newsagents Manager - News Plus

(2020-10 - 2022-11)

• Picking and packing store items
• Stocking and shelving the store
• Cashier including scanning items, collecting payments via cash or card
• Leadership and Planning
• Decision making and problem solving for various job tasks
• Administrative task including proof of receipts and purchases
• Developing budgets and completing daily sum transactions
• Face to face customer skills by actively listening and maintain a positive attitude

Administrative Role - Falcon Business

(2018-11 - 2020-10)

• Managing communications such as phone, emails and mail
• Organizing schedules and meetings
• Handling data entry and record-keeping
• Maintaining office supplies and equipment
• Performing general clerical duties like filing and photocopying
• Create and update reports, spreadsheets, and other documents using Microsoft Office.

Call Centre Advisor- Payment Protection Insurance

(2013-03 - 2014-07)

• Handling inbound and outbound customer calls relating to Payment Protection Insurance (PPI) claims, enquiries, or complaints
• Excellent verbal communication and active listening skills. Multi-tasking
• Ability to handle difficult conversations and resolve complaints professionally.
• Empathy and patience when dealing with vulnerable or distressed customers.

Functional Skills- English Level 2 - Lifelong Learning Centre (2023-09 - 2025-07)

Functional Skills- Maths Entry Level 3: Level 1 Bridge - Lifelong Learning Centre (2023-09 - 2025-07)

Childcare- First year - Oldham College (2010-09 - 2012-07)

Health and Social Care- Second and Third year - Oldham College (2010-09 - 2012-07)

Art, Music and ICT - Grange High School (2005-09 - 2010-07)