Nafiuzzaman Polok

Reliable and experienced retail and hospitality professional with over 3 years of hands-on experience in fast-paced, customer-facing environments. Proven track record as a Shift Leader at Greggs PLC — managing teams, handling rotas, cash, and daily operations to a high standard. Currently completing a postgraduate degree at Queen's University Belfast and seeking a part-time supervisor or shift leader role (up to 20 hours per week) where I can bring energy, dependability, and people skills to a great team.

Shift Leader - Greggs PLC - London, UK

(2024-04 - 2025-04)

• Led a team of up to 10 staff during busy shifts, maintaining high service standards and a positive team atmosphere
• Managed daily opening and closing procedures, cash handling, and end-of-day reconciliation with full accuracy
• Reduced stock waste by up to 10% through smart inventory adjustments and real-time product management
• Built and managed staff rotas with an efficient people-to-hour ratio, keeping labour costs in check during peak periods
• Coached and motivated team members on upselling and customer engagement, contributing to a measurable sales boost
• Promoted the Greggs loyalty app to customers, driving digital engagement and repeat footfall

Team Member - Greggs PLC - London, UK

(2022-09 - 2024-04)

Returning 2026

• Delivered consistently high customer service in a high-volume bakery retail environment
• Contributed to an 18.3% year-on-year increase in store sales through attentive service and strong product knowledge
• Handled cash, maintained food safety compliance, and supported smooth daily store operations
• Trusted with additional responsibilities early on, leading to promotion to Shift Leader within 18 months

MSc - Human Resource Management (CIPD Level 7) - Queen's University Belfast (2025-09)

BA - Business Management - University of Greenwich (2022-09 - 2025-06)