Naftalia Munyika

I am a motivated and customer-focused individual with over 2 years of experience in customer care at McDonald's, where I developed strong communication, teamwork, and problem-solving skills in a fast-paced environment. I am confident in interacting with individuals from diverse backgrounds and consistently ensure that individual needs are met through active listening, respect, and adaptability. I demonstrate the ability to deliver high-quality service, handle queries and complaints professionally, and remain calm under pressure.

I am committed to maintaining high standards of hygiene, safety, and organisation, which are essential in both customer service and health and social care settings. I am passionate about supporting others and creating positive experiences. I show empathy, patience, and understanding when working with individuals and provide person-centred support, ensuring dignity, respect, and tailored care at all times.

Customer Care Assistant (CCA) at McDonald's (2024-04 – Present)

• Providing a friendly and professional welcome to customers
• Responding to enquiries clearly and effectively
• Supporting customers throughout their visit to ensure a positive experience
• Demonstrating empathy, patience, and professionalism
• Adapting communication to meet diverse needs
• Supporting individuals with disabilities and specific requirements
• Handling complaints and resolving issues effectively
• Monitoring customer satisfaction
• Reporting concerns and escalating issues to management
• Maintaining cleanliness and hygiene standards
• Following health and safety procedures
• Working collaboratively within a team

Cleaning Operative (2024-06 – 2024-09)

• Maintaining high standards of cleanliness and hygiene in office environments
• Following health and safety procedures
• Using cleaning equipment safely in line with infection control
• Managing waste disposal, including hazardous materials
• Reporting maintenance issues and hazards
• Working independently and within a team
• Managing time effectively and meeting schedules
• Demonstrating reliability, attention to detail, and professionalism
• Maintaining confidentiality in the workplace

Student Placement (Shadowing) at Blue Heart Clinic (2025-09 – 2026-06)

• Assisting physiotherapists with preparing treatment rooms and equipment
• Supporting patients before and after sessions
• Observing physiotherapy treatments and care plans
• Supporting patient mobility under supervision
• Communicating effectively with patients
• Maintaining hygiene and infection control standards
• Recording observations accurately and maintaining confidentiality
• Reporting concerns to supervising staff
• Working as part of a multidisciplinary team

Student Placement at Clever Kidz Pre-School (2024-10 – 2025-06)

• Supporting children with special educational needs (SEN), including pre-verbal children
• Using non-verbal communication methods (gestures, visuals)
• Assisting during mealtimes and promoting independence
• Monitoring children to ensure safety
• Following safeguarding procedures
• Reporting concerns and behavioural changes
• Observing and recording development and progress
• Supporting safe, structured play activities
• Adapting activities to meet individual needs
• Promoting inclusion and equality
• Supporting hygiene routines
• Working with teachers and SEN specialists

Level 3 Diploma in Health and Social Care – College, United Kingdom (2024-09 – 2026-05)

High School Certificate – Cosmo City Secondary School, Johannesburg, South Africa (2019-01 – 2022-11)

Primary Education – Witkoppen Primary School, Johannesburg, South Africa (2012-01 – 2019-10)