Nahid Ahmed

Highly organised and proactive Facilities Coordinator with over five years' experience across property management, administration, and facilities operations. Currently working within CBRE, managing reactive and planned maintenance (PPMs), coordinating engineering teams, and overseeing multiple high-profile sites across London including Guildhall, London Archives, and Walbrook Wharf. Strong understanding of CAFM systems (Planon), KPI performance, service delivery, and financial processes including purchase orders and work orders.

Technically confident and adaptable, with advanced knowledge of integrating AI and workflow systems to improve operational efficiency.

Facilities Coordinator - CBRE - London

• Manage day-to-day facilities operations across Guildhall, London Archives, and Walbrook Wharf.
• Coordinate reactive maintenance and planned preventative maintenance (PPMs).
• Oversee engineers and subcontractors ensuring SLA/KPI compliance.
• Monitor KPI performance and penalty structures to maintain service standards.
• Raise and manage purchase orders (POs) and work orders via CAFM systems.
• Use Concerto to track and allocate tasks across sites.
• Liaise with clients, contractors, and internal teams.
• Support financial tracking and job costing.
• Leverage AI tools and workflow automation to improve efficiency.
• Ensure health & safety compliance across all sites.

Administrative Assistant - Quest London

(2019-06)

• Conducted property inspections and prepared inventory reports.
• Managed deposit deductions via MyDeposits scheme.
• Scheduled maintenance using Planon for engineers and contractors.
• Handled landlord and tenant communication.
• Assisted with financial reconciliation and records.
• Supported property turnaround operations.

Customer Service Assistant - Tesco

(2017-07 - 2019-06)

• Delivered customer service, managed stock, and supported operations.

Event Security Staff - LA Security

(2017 - 2018)

• Managed crowd control and ensured safe event operations.

BTEC Level 3 Diploma in Business - Business - Bethnal Green Academy

GCSEs