Naima Ahmed

I am a proactive problem solver with over 7 years of customer service experience. I strive to improve my skills while adapting to new environments and challenges. My confidence and ability to build relationships has grown, and I understand how a single interaction can influence someone's perception. I am skilled in tailoring communication to meet the unique needs of each customer.

Shark Ninja product demonstrator - Blue Square - Bury

(2024-06 - 2024-08)

Some of the responsibilities were:

• Demonstrating key features about ninja products.
• Delivering key information about ninja products.
• Keeping up to date with current promotions, both online and instore.
• Maintaining displays and products.
• Assisting B&Q staff by helping customers find products both in-store and online.

Samsung Event Experience Specialist - Blue Square - Various UK Locations

(2023-08 - 2023-09)

Some of my key responsibilities were:

• Providing customers with information on the newest devices.
• Working with a team to ensure customers' needs are met.
• Coordinating with other stores and teams to deliver the best customer service possible.
• Dealing with customers' complaints as the first point of contact.
• Creating strategies to get customers to come in and see products.

Optical Consultant - Boots Opticians - Manchester

(2023-01 - 2023-05)

• Handled incoming calls and addressed customer and patient inquiries
• Scheduled appointments for patients and maintained accurate records
• Performed repairs and adjustments on glasses and managed payment collections
• Placed orders for contact lenses and processed items through the cash register
• Conducted pre-screening procedures for patients and ensured their information was accurate
• Provided telephone and online support for customers

Admin Assistant - Legal Assist

(2022-02 - 2022-07)

Samsung Experience Specialist - Blue Square Marketing - Various UK Locations

(2022-08 - 2022-10)

• Working with a team to ensure customers' needs are met.
• Coordinating with other stores and teams to deliver the best customer service possible.
• Dealing with customers' complaints as the first point of contact.
• Creating strategies to get customers to come in and see products.
• Aimed to drive potential customers towards making a purchase by showcasing product capabilities.
• Enabled customers to physically interact with products, enhancing their understanding and enthusiasm for the brand.

Samsung Experience Specialist - Blue Square Marketing

(2021-09 - 2021-12)

• Organized distinct sections to highlight key features of the devices
• Working with a team to ensure customers' needs are met.
• Coordinating with other stores and teams to deliver the best customer service possible.
• Dealing with customers' complaints as the first point of contact.
• Creating strategies to get customers to come in and see products.
• Aimed to drive potential customers towards making a purchase by showcasing product capabilities.
• Enabled customers to physically interact with products, enhancing their understanding and enthusiasm for the brand.

Admin Assistant - Amin Haque Solicitors

(2020-06 - 2021-08)

• Took incoming phone calls, providing assistance and information to callers
• Extended a warm and courteous welcome to clients visiting the office or contacting us via other means
• Managed incoming and outgoing mail, including scanning documents and preparing outgoing mail
• Initiated outbound calls to follow up with clients or third parties for missing information
• Monitored file progression and facilitated the scheduling of medical appointments and inspections
• Managed outstanding payments, including chasing VD (Vehicle Damage) payments and preparing cheques and BACS letters
• Prepared and organized document bundles for various purposes
• Oversaw the process of closing files that are no longer needed or relevant to operations

Google Representative - Gekko

(2017 - 2019)

Samsung Sales Consultant - Blue Square Marketing

(2016 - 2017)

A level - English Language - Rochdale Sixth Form College (2012 - 2014)

A level - Applied Health and Social Care (Double Award) - Rochdale Sixth Form College (2012 - 2014)

GCSE - General Education - Kingsway Park High School (2007 - 2012)