Naima Hersi

Project Manager with 8+ years' experience leading complex transformation programmes across public and private sector regulated environments. Comfortable managing multiple concurrent programmes from inception to completion, building programme governance frameworks, RAID management structures and benefits realisation plans that give leadership clear and accurate visibility of delivery. Able to influence and engage stakeholders at all levels including Executive Teams, clinical leads, operational managers and external organisations, and drive change across complex, multi-disciplinary environments where service continuity and the people at the centre of those services remain the priority.

Delivery Manager at LA Care Ltd (2025-09 – 2026-04)

Led operational transformation for a growing regulated care organisation, overseeing concurrent change across people, process and technology.

• 50% reduction in operational errors achieved through end-to-end implementation of a digital scheduling system across multiple concurrent improvement workstreams.
• Built governance and reporting frameworks that gave leadership first-time visibility of KPIs, risks and delivery performance across the portfolio.
• 10+ operational policies developed, embedding compliance and preparing the organisation for CQC regulatory inspection.
• 30% client base growth driven by structured stakeholder partnership development.

Project Manager at NHS England (2024-12 – 2025-07)

Led two concurrent national transformation programmes across justice and immigration health settings, coordinating NHS England, Ministry of Justice, HMPPS and the Home Office.

• 2 prison sites mobilised on time and within budget through end-to-end healthcare service mobilisation and robust governance from inception.
• Governance frameworks, RAID logs, milestone trackers and reporting structures established, with the approach later adopted as standard across other national programmes.
• Coordinated medical architects, NHS regional teams, HMPPS estates, the Ministry of Justice and clinical stakeholders simultaneously, maintaining alignment throughout.
• Programme budgets and financials tracked and reviewed monthly, reconciled against the benefits management plan and reported at executive level.
• PMO governance and project initiation documentation established for the IRC Screening Programme, embedding standards and reporting structures from inception.
• National commissioning policy influenced through a commissioned third-party research study at an Immigration Removal Centre, with findings analysed and recommendations presented directly to the IRC Board.
• 20+ stakeholders given live visibility of delivery, risk and dependencies through Power BI dashboards built for national programme boards.

Procurement Officer at LHC Group (2024-09 – 2024-10)

Short-term contract supporting evaluation of public sector framework agreements across construction and renewable energy sectors.

• Reviewed and evaluated ITT submissions against technical, commercial and compliance criteria, supporting compliant contractor selection.

Career Break at Caring Responsibilities (2023-12 – 2024-08)

Project Manager at NHS Arden & GEM CSU (2021-08 – 2023-11)

Progressed from PMO to Project Manager, leading operational, digital and workforce transformation projects across an NHS trust.

• 2 major transformation projects delivered within 18 months, 1 ahead of schedule, managing scope, schedule, cost and quality throughout.
• Led a national programme supporting NHS trusts to manage waiting lists and improve elective service planning, coordinating resources, working with finance on budgeting and presenting monthly updates to executive leadership.
• 4 project support officers managed and developed, providing day to day guidance, reviewing delivery outputs and contributing to informal learning sessions across the team.
• Supported a nationally funded digital transformation programme, working with third party technology partners to improve data visibility across NHS trusts.
• £50k reduction in IT project costs through vendor negotiations, plus resolution of a £200k budget overspend through stronger financial controls.
• Built SOPs developed across multiple teams and PIR processes built, ensuring lessons learned were incorporated into future delivery.

Project Manager at AAT (2019-06 – 2021-06)

• 10 client accounts managed, worth a combined £100k annually, with delivery efficiency improved by 20% through structured planning.
• Led national rollout of AAT's training platform across providers throughout the UK, managing the programme from beta through to full rollout over 9 months.
• Coordinated proposal development and stakeholder input for a major government education programme bid.

Project Coordinator at UK Power Solutions (2017-06 – 2019-02)

Coordinated infrastructure and utilities projects across UK Power Networks, SSE and Cadent Gas, working closely with construction teams, design and estimating teams and CAD technicians to keep delivery on track. Supported RAMS documentation, tracked progress against plans and maintained reporting across multiple stakeholders throughout each project lifecycle.

BSc in Health Sciences – Coventry University (2012 – 2014)

Diploma in Business Studies – Leicester College (2009)