Naima Kabir

Dedicated and experienced Healthcare Assistant and Medical Administrator with extensive NHS General Practice experience. Proven ability to deliver high-quality patient care, provide comprehensive administrative support, and contribute effectively to multidisciplinary healthcare teams in fast-paced healthcare environments. Currently employed at Compass Learning Centre, where I progressed from Islamic Studies Teaching Assistant to Administrative Manager.

Responsible for overseeing the smooth operation of weekend Maktab classes, managing staff, supporting students and parents, maintaining accurate records, and ensuring effective day-to-day administration. Recognised for excellent communication skills, professionalism, and the ability to build positive relationships with patients, colleagues, parents, and external organisations. Proficient in EMIS Web, Docman, Microsoft Office, Outlook, and a range of healthcare systems.

Administrative Manager & Islamic Studies Teaching Assistant - Compass Learning Centre

• Deliver Islamic Studies lessons and support student learning
• Assist students with classroom activities and engagement
• Manage staff and oversee the smooth running of weekend Maktab classes
• Handle parent and student enquiries and resolve issues professionally
• Enrol new students and maintain accurate records
• Collect fees and maintain up-to-date financial accounts
• Ensure classes operate efficiently and effectively
• Continue professional development in Islamic Studies

Senior Administrator - Werneth Medical Practice

(2011-01 - 2019-01)

• Managed patient enquiries both face-to-face and over the telephone
• Coordinated appointments and clinics for GPs, Practice Nurses and Healthcare Assistants
• Maintained accurate patient records through scanning, filing and record management
• Processed patient registrations and deductions in line with NHS procedures
• Completed medical coding and patient record summarising
• Processed referrals using ICB Gateway systems
• Liaised effectively with hospitals, community teams and healthcare professionals
• Supported the Practice Manager in the efficient day-to-day operation of the practice
• Processed repeat prescriptions and worked closely with pharmacists
• Organised home visits, baby clinics, travel vaccination clinics and flu clinics
• Demonstrated extensive use of EMIS Web, Docman, Outlook and Microsoft Office

Healthcare Assistant - Werneth Medical Practice

(2015-09 - 2019-01)

• Performed venepuncture procedures and blood pressure monitoring
• Conducted NHS Health Checks and supported diabetes reviews
• Administered flu vaccinations and B12 injections in accordance with clinical protocols
• Carried out foot checks and medication monitoring using EMIS Web
• Processed urine samples and maintained accurate clinical records
• Conducted home visits for elderly and vulnerable patients
• Maintained infection prevention and control standards
• Sterilised equipment and ensured clinical compliance
• Ordered and managed clinical stock supplies
• Delivered health promotion advice and patient education

Receptionist - Dr Jane Surgery

(2004-11 - 2010-10)

• Undertook general reception and administrative duties
• Managed patient appointments and enquiries efficiently
• Completed patient record summarising
• Supported eight-week baby assessment audit checks
• Maintained high standards of customer service within a busy GP practice

Senior Receptionist - Dr Choudary Surgery

(2001-01 - 2004-10)

• Delivered high-quality front-line patient services
• Managed appointment scheduling and patient records
• Supported the smooth operation of a busy General Practice
• Maintained confidentiality and professional standards at all times

Administrator - Child Support Agency

(1999-01 - 2000-02)

• Gathered and processed financial information from clients
• Assisted with maintenance payment assessments
• Maintained accurate and confidential records
• Provided administrative support to the wider team

Administrator - Oldham Job Centre

(1998-01 - 1999-01)

• Supported clients seeking employment and training opportunities
• Collected, maintained and updated client information
• Provided administrative support to team members
• Assisted with customer enquiries and record management

NVQ Level 3 - Business Studies - Oldham College

NVQ Level 2 - Business Studies - Oldham College