Interpreter
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An active team player who has a natural flair for customer service with the ability to communicate effectively at all levels in various languages. A well organised individual who has a wide range of skills and experience in customer service and retail, able to remain calm under pressure, adapting to duties and resolving issues as they arise during the day. I am looking for a new part time opportunity that will utilise my skills, where I can become a valued member of your team and organisation.
Interpreter at Language Empire (2026-05 – Present)
Working as interpreter remote and face-to-face for language empire interpreting 3 languages (Urdu, Punjabi, Hindi)
Customer Service expert at Department of Work and Pension (DWP) (2024-07 – 2026-01)
Worked in the department of Work and Pension (DWP) as a customer service representative solving customer queries regarding payment, and sanction, updating new information, opening new claims of universal credit, resolving all customers' issues, taking with resilience, patience and empathy, making reports etc.
Retail Assistant at Farm Foods Ltd (2012-06 – 2015-05)
Responsible for assisting customers on the shop floor, helping customers locate required products, delivering an excellent shopping experience by resolving all customer issues and complaints, arranging, and labelling goods and conducting price audits to address discrepancies.
Care Assistant at Primary-Care (2013-07 – 2015-03)
Providing care to 30+ elderly residents, including feeding, mobility, and personal hygiene, helping nurses with monitoring residents' data by checking vitals and food and drink intake. I was also arranging games and activities and accompany residents during meals and leisure time. I was also organising and coordinating social events and visits, ensuring visitor information is correct, recorded and provided emotional support to both residents and visitors when needed, I received excellent feedback from Senior Carer for my quality of care and ability to put smiles on residents' faces.
Sandwich Artist at Subway (2013-05 – 2013-07)
I was greeting customers, taking customer orders and handle cash and card transactions, preparing personalised sandwiches Keep a good knowledge of product costs, meal deals, and offers, whilst maintaining a safe and hygienic environment. I was alos monitor food ingredient temperatures for safety, keep the store tidy, and clear trash, receiving daily deliveries and restock ingredients in the correct place, labelling, store, and record food correctly to adhere to food hygiene and standards.
MSC in master's in international business and management – University of Bedfordshire
MBA in master's in business administration – India
B.Ed. in bachelor's in education – India
B.A in bachelor's in art – India
