Senior Funding and Compliance Officer - Parkdean Resorts
(2019-09 - 2025-10)
Responsible for implementing and auditing internal and external quality processes and for supporting training operational systems throughout the organization, including funding body contractual requirements.
- Managing compliance activity across Apprenticeship Services
- Conducting internal system audits using PICS and other systems to ensure the company complies with all funding body and internal process requirements
- Working with the wider team to ensure all data inconsistencies are resolved
- Producing written audit reports for managers in line with target dates
- Monitoring open audit actions and report on progress to closure
- Providing comprehensive reports on the outcomes of the audit activity on a monthly basis to the wider Apprenticeship team and key stakeholders
- Participating and chairing Board meetings to ensure progress consistency, improvement ideas, quality and support are maintained
- Developing and delivering training on key funding processes and high-risk areas to the wider team
- Managing ESFA audits and OFSTED inspections as well as RoATP applications
- Experience of working with MIS systems such as PICS and MAYTAS
- Experience of using various E-portfolio system such as Learning Assistant, Smart assessor and One File
- Exceptional analytical skills, attention to detail and the ability to work with large complex data with confidence
MIS Officer - Gradvert
(2019-02 - 2019-12)
- Ensuring that learner information is accurately captured and recorded within PICS
- Validating starts, leavers and achievers ensuring that the ILR is kept up to date throughout the programme and accurate learner records are maintained
- Submitting returns on a monthly basis without errors
- Assisting in ensuring that all learners details comply with ESFA requirements
- Communicate issues with learner paperwork to delivery staff and managers
- Register learners with the awarding body within agreed timescales and process certification claims
- General admin tasks such as handling telephone and email queries within agreed timescales
Apprenticeship Coordinator - Boots
(2014-06 - 2017-09)
- Managing caseloads of learners and employers
- Liaising with external awarding bodies and signing up apprentices onto the optical consultant apprenticeship which requires monitoring registrations to comply with framework requirements
- Compiling, analysing and evaluating statistical data on apprentice performance, overall and timely success and making recommendations and taking action as necessary to achieve agreed objectives
- Registering, secure logging and issuing completion certificates from awarding bodies
- Participating and chairing regular Head office meetings to ensure progress consistency, improvement ideas, quality and support are maintained
Senior Administrator - Health Insurance
(2013-07 - 2013-11)
- Assisting students in registering for their health insurance policy
- Dealing with claims, complaints and acting as an advisor for students wishing to know more about their health policy
- Dealing with correspondences, taking messages from clients for advisors, and acting as a personal assistant for health insurance advisors
Assistant Manager and Advisor - British Telecom - Castle Wharf, Nottingham
(2007-01 - 2013-12)
- Coaching and developing team members to exceed performance expectations
- Managing performance and feedback process and developing employee-coaching plans via weekly and monthly 1:1 and team meetings
- Conducting daily huddles with the team to maintain team spirit and address any current issues
- Providing customer care, advising customers, as well as onward connecting customer calls to the correct departments
- Answering emergency 999 calls along with 100 operator calls to provide support to vulnerable members of the public
Administrator - MS Motors
(2011-10 - 2013-01)
- Booking client work into workshops
- Dealing with physical and digital correspondence and customer queries
ICT Teacher - Hudda Residential College
(2010-07 - 2011-09)
I.C.T teacher. Educating year 7 to year 10 girls up to GCSE level
