Nan Cheng

MA Fashion Design graduate from Winchester School of Art with hands-on experience in colour theory, body shape analysis, and personal styling. Passionate about helping customers discover their individual style through personalised recommendations. Experienced in customer-facing retail with a proven ability to build rapport and deliver memorable service. Combines design expertise with a genuine understanding of how clothing can empower and reflect personality.

Customer Services Advisor at University of Southampton (2023-07 – 2024-09)

• Resolved complex student enquiries with professionalism and empathy, utilising ServiceNow to manage and track cases in a high-volume environment.
• Prioritised concurrent tasks and collaborated across teams, maintaining clear communication with colleagues and management.

Temporary Sales Assistant at Sports Direct (2023-12 – 2024-01)

• Delivered personalised styling and product advice to customers on the shop floor, identifying individual needs and matching customers with suitable products across footwear categories.
• Developed strong product knowledge to confidently guide customers through style, fit, and function decisions, resulting in higher customer satisfaction.
• Maintained visual merchandising standards across displays and stockroom, ensuring a brand-consistent retail environment.

Fashion Designer Assistant at Hebei Yutian Jiayue Garment Co., Ltd (2019-01 – 2020-01)

• Conducted competitor and trend research to produce seasonal mood boards and colour palettes, supporting commercially informed design decisions.
• Liaised directly with fabric suppliers to source and develop materials, managing communication from initial brief through to sample approval.
• Collaborated with pattern makers throughout production, providing design modifications to ensure garments met quality and aesthetic specifications.

Styling Volunteer at Winchester Fashion Week (2022-02 – 2022-04)

• Collaborated with designers to develop cohesive model styling concepts, translating creative vision into hair, makeup, and accessory looks.
• Sourced and customised accessories to complement each look, applying colour theory and proportion principles to create polished final outcomes.

MA in Fashion Design – University of Southampton (Winchester School of Art) (2021-09 – 2022-09)

BA in Fashion Design – Beijing Union University (2015-09 – 2019-06)