Sales Advisor at Arun Estate Agents (2024-01 – Present)
- Register applicants and match buyers to suitable properties
- Arrange and conduct viewings
- Negotiate offers between buyers and sellers
- Generate mortgage referrals and business opportunities
- Liaise with vendors, buyers, solicitors and mortgage advisers
- Progress sales through to completion
- Achieved Top Sales Performer award (February 2026)
- Achieved Bronze Customer Service Award (April 2026)
- Selected to support another branch in increasing mortgage sign-up performance
Membership Support Advisor at David Lloyd (2021-01 – 2024-01)
To effectively handle member queries and requests received into the Membership Support team via all contact channels including Chat, Telephone and Email. Then to process all membership administration in a prompt, correct and efficient manner. To actively engage with members to encourage retraction of cancellations and to seek further clarification and understanding with regards to suspension or any other membership query.
Pro-actively call members with low usage to explain personal benefits of club use that encourages re-engagement.
- Remote working, dealing with membership queries and administration predominantly via phone, e-mail, Live Chat and virtual meetings
- By using the DL tone of voice with empathic understanding, encourage members to retract cancellations and remain active as members, offering incentives where appropriate
- Own, manage, respond and process all membership administration requests and enquires received into the Membership Support Team within agreed service levels, in a professional and helpful manner which includes cancellations, suspensions, refunds, merging of accounts, package changes/upgrades, updating direct debit and/or other personal details, club transfers, price increases, payments and payment queries
- Use thorough understanding and knowledge of the terms and conditions of membership, products, and services available to ensure consistency of membership for all members and deal with individual exceptions within the approved quality framework
- Contact all adult members who resign their membership within 24 hours and where possible attempt to recover their membership with an approved suite of offers based on membership and reason for cancellation
- Capture accurate data of reasons for cancelling or freezing via the relevant systems
- Ensure all member records are accurate and up to date
- Following DL Ways of Working help to serve members with the relevant membership solutions thereby ensuring all members receive a positive experience
- Participate and share knowledge and expertise with other team members
- Build excellent relationships with clubs and other teams to help ensure a swift and positive resolution to member concerns
- Work within framework to resolve membership issues and escalate as appropriate for approval where necessary
- Work alongside debt partner, ARC Europe Ltd, to resolve member concerns regarding their outstanding payments
- Work patterns based on a 5 out of 7 day working week, whereby shifts vary on a regular basis to cover the needs of the business
- Morning, evening, and 1 weekend in 3 working will be required
- Regularly attending a club to use all the facilities, attend classes and to keep up to date with new products and offerings
Sales Consultant at David Lloyd (2022-01 – 2023-01)
To deliver an exceptional prospect journey and inspire and welcome potential new members into our clubs, achieving sales targets individually and as a team, while enhancing the member experience.
- Communicate accurate information to prospective members regarding the Clubs' facilities, prices and memberships terms and conditions, in a timely manner to achieve set sales targets
- Demonstrate core values of 'Passion to Serve, Will to Win, Freedom to Succeed, Edge, We Play and Thank You'
- Deliver daily Brilliant Basics as outlined in the Sales Consultant Ways of Working document e.g. a required minimum level of completed calls, Club Tours, and sales run rate
- Work to the framework outlined in the ClubCentric Standard Operating Procedures document
- Participate in regular 1-2-1's with Sales Manager to review performance against specific daily, weekly and monthly objectives
- Contribute to a superb 'We Play' culture within sales team to help drive exceptional employee engagement across sales and wider club team
- Build good relationships with all team members, sharing best knowledge and expertise with team, region and where necessary, whole estate
- Operate professionally at all times with integrity, ensuring all ways of working, brand standards and policies are fully understood and adhered to
- Ensure all club tours are tailored to the prospective members using Insights method of selling to tailor, take control and challenge a prospect's current lifestyle compelling them to join the Club
- Demonstrate passion to serve through delivering an excellent member experience and ensuring value for money and member retention is maximised
- Demonstrate expertise about the club facilities and products and be prepared to participate in club events
- Maintain an active interest in the local market, including competition informing Sales Manager of any new opportunities
- Walk Club daily and help the Club team deliver 5 star standards across the Club, through an obsessive attention to detail, taking a See it, Fix it approach
- Work with other departments to understand the quality of delivery of all products to help drive sales performance and enhance the member experience by demonstrating 5 star service
- Be an integral part of 'We Play' activities, ensuring understanding of the product and programming across Club
- Attend and engage in the Club team 10@10 meetings
Enrolment Management Analyst (School admissions) at Pearson Online Academy (2021-01 – 2022-01)
As an Enrolment Counsellor, responsible for increasing the number of first-year students by guiding prospective students through the application and enrolment process on behalf of partner universities. With consultative selling techniques, successfully identified and offered solutions to meet the individual needs and goals of prospective students.
- Make and receive calls
- Send and receive emails
- Host Zoom and Teams meetings with team members
- Deal with queries and complaints
- Management of Social media platforms
- Day to day Admin
- Set up direct debits and ensure all payments are received on time
- Create new business – following leads
- Implement new processes and systems to increase customer satisfaction
- Achieve high sales percentage
- Uphold all privacy and security requirements established by regulatory agencies
- Cultivate strong relationships with customers and drive business development by delivering product knowledge
- Provide primary customer support to internal and external customers in fast paced environment
- Maintain customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Guarantee positive customer experiences and resolve all customer complaints
- Perform in-depth research to answer more complex questions
Customer Experience Agent/Sales agent Zendesk at Better (Greenwich Leisure Limited) (2019-09 – 2021-01)
Redundant due to COVID
Sales Negotiator at Martin and Co (2018-09 – 2019-03)
Duties available on request.
Customer Experience Agent/Sales agent at Canary Wharf Health Club (2017-09 – 2018-03)
Duties available on request.
Sales Executive/Receptionist at Nuffield Health Chingford (2015-03 – 2017-09)
Duties available on request.
Administrator and Letting Negotiator at Big Move Estate Agents (2014-09 – 2015-03)
Duties available on request.
Administrator and Letting Negotiator at PG Estates (2013-09 – 2014-09)
Duties available on request.
