Nancy H

Detail-oriented Administrative and Customer Service Professional with over 8 years of experience in financial services, data analysis, and office administration. Recognized for maintaining confidentiality, improving workflow efficiency, and delivering high-quality client support. Proven ability to work independently and as part of a team.

Administrator – Insolvency | Data Analyst at First Canadian Title (2021-12 – 2025-07)

• Managed insolvency files, ensuring accuracy and compliance with legal standards.
• Analyzed large data sets to maintain up-to-date client and account records.
• Liaised with clients and stakeholders to resolve account issues efficiently.
• Supported process improvements within the insolvency team.

Easy-Line Specialist at TD Canada Trust (2020-08 – 2021-09)

• Delivered high-level telephone banking services, managing client inquiries and transactions.
• Processed deposits, fund disbursements, and account adjustments accurately.
• Promoted banking products and resolved customer concerns, escalating complex cases as needed.

Supervisor at Starbucks (2018-05 – 2020-06)

• Led daily store operations and supervised a team of baristas.
• Managed inventory, cash handling, and customer complaints with a focus on service excellence.
• Assisted with audits and ensured compliance with company standards.

Office Administrative Assistant at Optometry Professional Corporation (2016-04 – 2018-10)

• Maintained patient files, scheduling, and insurance records using medical software.
• Provided front-desk support and assisted with patient intake and follow-ups.

General Arts & Science – Fanshawe College (2012-09 – 2013-04)