Senior Project Manager - iGaming, Platform & Regulated Delivery at GIMO, UK (2019-10 – Present)
Deliver complex digital, software, payments, wallet, compliance and operational change initiatives for iGaming brands across regulated multi-market environments.
- Coordinate Product, Engineering, Compliance, Operations, Commercial teams, Marketing stakeholders and external providers to align owners, milestones, dependencies, risks and launch readiness.
- Translate business priorities, regulatory needs and customer journey requirements into clear delivery plans, sprint priorities, implementation roadmaps, RAID logs, stakeholder updates and controlled launch plans.
- Maintain delivery visibility across multiple workstreams by tracking progress, blockers, dependency gaps, decisions, change impacts, budget/timeline pressures and readiness concerns.
- Work closely with Product, Engineering and technical teams to validate requirements, manage API and systems dependencies, coordinate defect triage and support controlled deployment into live environments.
- Prepare concise progress updates, RAID summaries, decision points and escalation context for senior stakeholders so risks and trade-offs are clear and action-oriented.
- Remove blockers by clarifying ownership, chasing inputs, resolving cross-functional dependencies and aligning technical, commercial, compliance and operational stakeholders around next actions.
- Coordinate UAT, stakeholder demos, feature-flag testing, release readiness, training support, operational handover and post-launch monitoring for business-critical platform, payment and compliance changes.
- Drive continuous improvement through lessons learned, delivery cadence improvements, reporting discipline, RAID governance and stronger cross-functional communication in a fast-paced environment.
Digital Project Manager - Agency, Client Services & Digital Delivery at Websposure Ltd (2007-08 – 2019-09)
Managed multiple concurrent client-facing digital, e-commerce and software projects, coordinating scope, timelines, budgets, deliverables, stakeholder communications, risks and dependencies from initiation to closure.
- Led discovery and planning activities including requirements gathering, scope verification, milestone definition, estimates, implementation roadmaps, delivery documentation, change control and client sign-off.
- Delivered websites, customer portals, reporting workflows, promotional platforms, reseller tools, e-commerce solutions and training platforms for enterprise FMCG, public-sector and commercial clients.
- Coordinated designers, developers, offshore teams and client stakeholders across Europe, India and Vietnam, ensuring quality, communication, accountability and issue resolution across distributed environments.
- Acted as primary client liaison, translating technical complexity into clear updates, managing expectations, delivery governance, difficult conversations, change requests and long-term account relationships.
- Facilitated client reviews, acceptance testing, software training, launch planning, handover, project close-out and lessons learned to improve future delivery performance.
