Nancy Mukendi

Biomedical science undergraduate (expected June 2026) with strong academic knowledge in haematology, microbiology and practical laboratory procedures.

Experience in healthcare volunteering and customer-facing roles that require professionalism, confidentiality, accurate handling and effective communication with team and patients. Highly organised with meticulous attention to detail, time management and the ability to work in fast paced environments.

Volunteer – Dental Clinic - King's College Hospital - London, England

(2025-09)

• Supported staff within a busy clinical environment while maintaining professionalism and patient confidentiality
• Communicated effectively with patients, including distressed and vulnerable individuals
• Observed appointment flows and healthcare procedures
• Demonstrated empathy and calmness in sensitive situations
• Understanding of clinical governance and teamwork

Postal Worker - Royal Mail - London, England

(2024-05 - 2025-03)

• Managed a high-volume workload whilst meeting strict daily deadlines
• Maintained accuracy when handling confidential mail and information
• Worked independently using initiative while adapting to route changes and operational pressures
• Demonstrated reliability, organisation and time management

Customer Assistant - Tesco - London, England

(2022-11 - 2023-04)

• Delivered excellent customer service in a fast-paced environment
• Handled transactions and store processes accurately
• Trained new team members, support onboarding and team productivity
• Worked collaboratively to meet operational targets

BSc - Biomedical Science - Middlesex University London (2026-06)