Nancy Pinzon

Dedicated customer service and administrative professional with more than 25 years of experience delivering exceptional service, supporting daily operations, coordinating teams, and building positive customer relationships. Known for a friendly attitude, strong work ethic, attention to detail, and ability to thrive in fast-paced environments. Experienced working with diverse communities and committed to providing an outstanding customer experience.

Flexible to work evenings, weekends, and holidays.

Customer Relations Assistant - EDUCO Education & Consulting - Bogotá, Colombia

(2023-01 - 2024-12)

• Provided excellent customer service and responded to client inquiries.
• Coordinated registrations, appointments, and daily administrative tasks.
• Maintained accurate records and supported workshops and events.

Administrative Coordinator - ClubGold Colombia S.A.S. - Bogotá, Colombia

(2015-05 - 2022-12)

• Supported daily operations and assisted customers, employees, and visitors.
• Coordinated meetings, training sessions, and onboarding activities.
• Maintained confidential records and collaborated with multiple departments.

Executive Assistant & Administrative Support - SINTEC Consulting & Politécnico Grancolombiano University - Bogotá, Colombia

(1996 - 2015)

• Delivered administrative and customer support in busy office environments.
• Scheduled meetings, prepared documents, maintained records, and assisted clients and staff.
• Built positive relationships while managing multiple priorities.

Community and Social Services Management - Community and Social Services - Mohawk College

English for Academic Purposes - English - Fanshawe College

Bachelor of Business Administration - Business Administration

Postgraduate Specialist Degree in Human Talent & Occupational Risk Management - Human Talent & Occupational Risk Management