PA to Principal - The Indian Cambridge School - Dehradun
(2023-11-01)
Overall responsible for all Front office/Backend job and other administrative & HR related work assigned
- Managing Director's calendar, schedule, and appointments.
- Designing monthly e-newsletter, presentations and annual academic calendar for the school
- Preparing Substitution for teachers in their absence
- Preparing circulars for Students, Teachers and Parents
- Providing training and back support to New staff members.
- Worked on UDISE portal
- Creating, formatting and printing of Question Papers and Report Cards
- Maintaining school's software, Biometric
- Assisted Social Media team in creating public image
- Providing overall technical support.
- Handling confidential and sensitive information
- Handled and converted admission inquiries.
- Maintaining Inward and Outward Register in records (Include Mess Register, Daak Register, Log Register, Stationary and Miscellaneous Register, etc.)
- Co-ordinate with Internal as well as External Staff or Customers/Clients
- Maintaining Employee Attendance record
- Assist School regarding Job posting and resume search
- To arrange interview schedule in co'ordination with concerned HOD and Authority.
- To maintain records of all resumes received and other required data base.
- Maintain Office decorum.
Team Leader-OPS (Baja Finance process) - Ison experiences
(2022-05-11 - 2022-10-21)
- Manage team of 25 associates
- Manage attrition, shrinkage, floor hygiene, leaves and login adherence
- Maintain hourly closures within TAT, NPS and efficiency
- Work upon closure reports, hourly TAT report, NPS report, APR reports
- Timely approvals for refund, bonice charges and waiver
Senior CCE - Sage Publications India
(2019-10-01 - 2022-05-10)
Sage Publications is a leading MNC in producing high quality educational resources that support instructors to prepare the citizens, policy makers, educators and researchers.
- Provide access of the content to the international clients
- Process invoices on daily basis for prestigious international clients
- Resolve queries and provide trials of the content to customers
- Manage Sales force dashboard for US process
- Resolve queries of clients via Fresh Desk (Online cloud-based customer service software)
- Terminate the access for the content when the period expires
- Update Credit data of the customers on live credit tracker
- Update and manage all the US Account Support process information on Confluence (a web-based corporatewiki).
- Handling big projects and bulk uploads for US customers
Sales Manager - Aarsun Woods Pvt Ltd
(2015-07-01 - 2019-09-30)
Aarsun is a leading premium furniture manufacturer with global customer base
- Working as a Key sales person for the company
- Provided detailed product support to Indian and Off-shore clients
- Handling the client queries and working with the production and dispatch to complete the client orders
- Phone, Email and Whatsapp Chat support for the sales queries
- Sales Analysis – Daily and Weekly sales data analysis
- Product Management – Working on Ecommerce Platforms – Amazon/ Flipkart / Pepperfry
Financial Executive - INGS VASYA LIFE INSURANCE
(2011-01-01 - 2013-02-01)
Working as a Financial Executive, INGVAYSYA LIFE INSURANCE which is an organized Insurance company providing different insurance plans to support the client and providing good returns at the end.
- Handling Data of the customers and their Investments in Different plans.
- Maintaining data of the different customers
- Providing market value of invested money to every customer via mail
- Promoting plans through affiliates, Facebook promotions, e-mailers.
- Customer sourcing – making sure that the customer has understood company policy, terms and conditions and providing them good returns.
- Applying offers on different ULIP or GENERAL Insurance plans to attract the customer
- Maintaining the data of the customer and invested their money in different ULIP or GENERAL Plans to provide good return to Customer as well as Company
