Client & Senior Operations Manager at Think Beyond (Benchmark), FTC (2025-06 – 2026-04)
- Owned delivery across operational and client-facing workstreams, aligning roadmaps, managing resource allocations, timelines, KPIs, governance & delivery performance.
- Standardised SOPs and scalable delivery roadmaps to enhance clarity and cross-team efficiency.
- Led client onboarding sessions, QBRs, workshops, stakeholder coordination and live execution.
- Led implementation of Microsoft Copilot AI across teams, shaping rollout and adoption strategy.
- Delivered operational and client leadership for branded initiatives & activations in partnership with Beyond Sport & Benchmark, supporting global events inc. Bloomberg Square Mile Relay.
- Managed stakeholder delivery across clients including Liverpool FC, NBA, NASCAR & more ensuring project health and delivery alignment.
- Partnered with Directors to refine onboarding journeys, improving satisfaction by 35% and engagement by 40%.
- Introduced NPS tracking and structured experience reviews to strengthen retention, service quality and internal alignment across remote and hybrid teams by 19% (via surveys).
- Supported recruitment and onboarding initiatives to scale teams in line with delivery demand.
- Built internal comms, L&D & cultural integration frameworks, strengthening cohesion across teams.
- Partnered with SLT to develop tailored onboarding decks and walkthroughs for 10+ strategic clients.
Resource Consultant (Certinia Project Lead) at Brave Bison (Builtvisble), FTC (2025-03 – 2025-06)
- Led full Certinia (Salesforce) implementation including configuration, rollout and user training.
- Delivered implementation post-acquisition of Builtvisible into Brave Bison, aligning systems, teams and workflows.
- Managed freelance lifecycle including sourcing, onboarding, negotiation and performance tracking.
- Streamlined operational processes improving cross-team collaboration.
- Created team pairing models achieving 90% project-to-team capability and culture fit.
- Developed client onboarding decks and SoWs enhancing clarity and creative alignment for clients.
- Supported client delivery teams with onboarding materials and operational documentation.
- Acted as a key liaison between delivery teams, leadership and client stakeholders.
Resource & Operations Project Manager at Green Park Content (2023-04 – 2025-01)
- Managed multi-workstream delivery across global brands including Campari, Lipton Iced Tea, Nurofen, All Things Hair & more.
- Delivered projects (£500K–£1M+) managing budgets, resourcing and commercial performance.
- Reduced operational costs by 30% through improved workflows and resource optimisation.
- Maintained RAID logs and chaired governance reviews to proactively mitigate delivery risk.
- Designed client feedback loops improving satisfaction and repeat business by 15–20%.
- Directed operational workflows for 70+ freelancers, ensuring on-time, in-budget delivery.
- Chaired governance meetings aligning hiring, pipeline health, finance and risk mitigation.
- Led cross-functional teams (Production, SEO, Digital PR, Creative, Strategy) to improve collaboration and delivery through behavioural change and data insights.
- Designed onboarding and training programmes to support team growth and delivery consistency.
Resource Manager at Agilisys (2020-06 – 2022-12)
- Built KPI dashboards tracking utilisation, performance and project health.
- Supported delivery across platforms including ServiceNow and Salesforce.
- Provided budget insights and forecasts ensuring compliance with scope and spend.
- Optimised resource planning for SaaS and cloud-based projects, increasing efficiency by 20%.
- Managed resource planning and delivery across programmes including work with NHS.
- Resolved bottlenecks and enhanced cross-team collaboration improving delivery quality.
- Streamlined onboarding processes, resulting in lasting partnerships and improved client retention.
Project & HR Manager at Office Angels (2019 – 2019)
Projects & Marketing Coordinator at Cote Restaurants (2018 – 2018)
HR Administrator at Look Ahead (2017-01 – 2018-12)
Account & Project Administrator at LNWH NHS Trust (2016-01 – 2017-12)
