Naomi Keegan

I am a trustworthy and outgoing professional with over 20 years of customer service experience and a proven ability to build strong customer relationships while driving sales growth. I possess excellent communication skills across face-to-face, telephone, and written channels, and I am a strong listener who remains calm and effective when working under pressure. My varied work experience has enabled me to learn new skills quickly and confidently, and I work equally well both independently and as part of a team.

I am highly adaptable, reliable, and punctual, with a strong work ethic and excellent time-management skills. Computer literate and commercially aware, I consistently balance high levels of customer care with business objectives. I take pride in presenting myself professionally while remaining practical, driven, and customer-focused.

Brand Ambassador - Longchamp - John Lewis Cheadle, Manchester

(2020-01)

• Demonstrating Longchamp values on the shop floor through merchandising and sales.
• Completing a variety of administrative tasks including communicating with clients via email and telephone.
• Delivering Zoom training calls to the wider team.
• Preparing and communicating weekly trade reports using Excel.
• Working to achieve weekly and monthly sales targets.
• Maintaining stock levels and highlighting urgent replenishment needs.
• Following visual merchandising guidelines to ensure shop presentation is up to standard.

Customer Service & Sales Manager - Chesca Concession - House of Fraser, Manchester City Centre

(2018-09)

• Managing the Chesca concession within House of Fraser with responsibility for a team of six sales assistants.
• Overseeing stock replenishment and maintaining accurate stock levels.
• Resolving customer complaints and queries in person, over the phone, and in writing.
• Being solely responsible for the overall performance of the department.
• Providing professional and knowledgeable service to customers and team members.
• Producing regular reports for head office using Excel spreadsheets and Word documents.
• Working towards targets and deadlines and communicating expectations clearly to the team.
• Delivering daily verbal and written updates to team members regarding new information, product changes, and company updates.

Senior Customer Service Advisor - James Lakeland Concession - House of Fraser

(2013-09 - 2018-09)

• Supporting the department manager in all areas of business operations, including managerial duties in her absence.
• Delivering exceptional customer service and meeting daily targets and deadlines.
• Collecting and organising customer information to build customer profiles and maintaining the customer database.
• Working effectively both independently and as part of a team, prioritising workloads to meet company deadlines.
• Compiling weekly company reports and communicating with head office regarding product knowledge and feedback.
• Communicating professionally with senior management and contacting customers with updates on new products.

GCSEs

NVQ Levels 1 & 2 - Spanish

HNC - Psychology, Sociology & Criminology