Naomi Taney

Passionate about customer excellence, with 8+ years in customer-facing roles across various industries. Hardworking, and a very enthusiastic person who doesn't mind jumping into different situations, personally and professionally. Always open to learning new skills and passing on useful knowledge to other team members whilst taking on different tasks alone or within a team.

Generous Giving Administrator at Diocese Of Norwich (2022-09 – Present)

Work within a small team of two advisors as the main Administrator. In charge of keeping all files up to date and organised. Along with diary management and meetings, take minutes as well as participating and sharing ideas and how to put ideas into plan. Create letters and workshop invites regularly tailoring approach to suit the relevant audience. Solely took on a digital roll out project of 70 digital card machine devices along with other administrator duties and worked very closely with churches to help them apply, creating instructions on how to set up their accounts, hosting webinars and creating spreadsheets to organise tracking each person's progression. Create all promotional material to help increase revenue within churches, produce QR codes along with eye catching posters using Canva and customise to each church to their needs. Recently designed a Christmas Campaign to be used digitally for over 70 churches. Part of role is to come up with new ideas to help growth of charitable income and how to put this into action. Help organise workshops and also present with colleagues.

Create

PowerPoint presentations to use for webinars and in person workshops that are hosted.

CRM Executive at Engage Health Systems (2022-07 – 2022-09)

Worked on a temporary basis to organise CRM system between pre-existing clients and new clients - make folders to easily identify and save time. Established which clients have received legal documentation that needed to be signed and ensured pre-existing clients documents had all been signed and received and get this organised within the CRM system.

Sales Team Member at Next (2020-10 – 2022-06)

• Offering fast and friendly service at all times and helping customers to find the perfect products
• Sharing passion and knowledge about products and advising on best buys
• Working in all areas of the store, including sales floors, stockroom, and processing deliveries

Account Manager at Talk Loans (2018-02 – 2021-05)

• Speaking to new and existing customers, processing new applications, running credit searches, and helping them find the best deal across the market
• Liaising with lenders to find out what documents will be needed to process the customer's loan
• Reviewing all documents to make sure they are all correct and valid before sending them to the direct lender companies

Senior Flight Attendant - Business class at Emirates Airlines (2013-12 – 2017-12)

• Ensured safety and security checks are done to standards
• Welcomed new and returning passengers and made sure they're familiar with in-flight service and entertainment systems
• Collaborated and took part in improving the service and customer experience
• Undertook yearly intense training programs, which include general First Aid, Security, Aircraft Specific information, Emergency procedures, and Customer relationship management

Customer Service Rep at Aviva (2013-02 – 2013-11)

• Liaising with customers, answering incoming calls, and helping customers find the correct department to be able to help with their queries

Diploma in Travel and Tourism – Norwich City College (2007-09 – 2010-09)

NVQ Level 2 in Beauty Therapy – Norwich City College (2007-09 – 2010-09)

NVQ Level 3 in Beauty Therapy – Norwich City College (2007-09 – 2010-09)

NVQ Level 2 in Customer service – Norwich City College (2007-09 – 2010-09)

NVQ Level 2 and 3 in Reception Skills – Norwich City College (2007-09 – 2010-09)