PROFESSIONAL BACKGROUND
Senior Associate - Customer Service
Tech Mahindra | Chandigarh, India
June 2022 - July 2023
- Provide excellent customer service through various channels, such as phone, email and chat.
- Generating sales and building relationships with clients.
- Identify and resolve customer issues by analyzing situations, researching solutions, and making appropriate recommendations.
- Escalate complex problems to higher-level support or management when necessary.
- Collaborating with accomplished service providers and sharing monthly reports
Account Manager
Bass Business Consultants | Chandigarh, India
October 2020 - February 2022
- Acquiring and managing merchant accounts as per client's requirement
- Identify upsell and cross-sell opportunities within existing client accounts.
- Collaborate with the sales team to meet or exceed sales targets.
- Address client inquiries, concerns, and requests in a timely and effective manner.
- Build and maintain strong, long-term relationships with assigned clients.
- Prepared daily and monthly reports
- Mentored new joiners
Graphic Designer
Red Alkemi | Chandigarh, India
May 2013 - May 2014
- Create visually appealing designs for various digital and print media, including logos, brochures, flyers, banners, social media graphics, and website elements.
- Develop creative concepts and design layouts from scratch or based on client briefs.
