Narjis Batool Shah

Experienced and dedicated Administrative Support Officer with over 15 years of experience across local government, healthcare, legal, financial, and social care environments. Skilled in administration, data management, customer service, minute taking, record keeping, and maintaining confidential information. Highly organised with excellent communication skills and a proven ability to manage multiple priorities while delivering accurate and efficient support.

Proficient in Microsoft Office applications, databases, and administrative systems. A reliable, trustworthy, and adaptable professional who works effectively both independently and as part of a team.

Unqualified Teaching Assistant (Agency Placements) - NYK Agency, Simply Education, Blue Arrow & Randstad

(2023-01)

Provided classroom support across various schools, assisting teachers with lesson delivery, supporting pupils' learning and behaviour, supervising activities, preparing resources, and helping create a positive and inclusive learning environment.

Administrative Support Officer (Part-Time) - Luton Borough Council – Extra Care Services - Luton

(2022-09 - 2023-04)

Provided administrative support across Abigail, Colwell Court and Applegrove.

• Managed telephone enquiries, messages, filing, photocopying and archiving.
• Maintained accurate records of care hours and service provision.
• Updated monthly medication records and care documentation.
• Prepared and recorded meeting minutes.
• Updated service user information on internal databases.
• Supported rota management and scheduling for care staff.
• Processed additional hours and related administrative documentation.

Administrator / Receptionist (Part-Time) - I Hussain & Co Ltd - Luton

(2018-11 - 2019-07)

• Performed secretarial and administrative duties.
• Raised invoices using Xero software and managed client account enquiries.
• Processed incoming and outgoing correspondence.
• Managed registered office mail forwarding services.
• Issued monthly reminders and requested documentation from clients.
• Client onboarding, including compliance and anti-money laundering checks.
• Assisted with payroll administration.
• Undertook general office administration duties.

Receptionist (Part-Time) - SEPT Mental Health Services - Luton

(2012-08 - 2013-01)

Managed reception services within a busy healthcare environment.

• Booked appointments and greeted patients.
• Maintained patient records and filing systems.
• Typed correspondence to patients and healthcare providers.
• Operated switchboard and transferred calls efficiently.
• Supported general administrative functions.

Data Entry Clerk - Children's Social Services - Luton

(2011-11 - 2012-01)

• Entered and maintained school admissions data within EMS systems.
• Archived records in line with departmental procedures and policies.
• Ensured data accuracy and confidentiality.

Administrative, Reception, Data Entry and Customer Service roles - Various (Luton Borough Council, NHS, AKL Solicitors, Norwich Union, Wilkinson's, Olan Mills Photographic Studio) - Luton

(2003-01 - 2011-12)

Held a variety of administrative, reception, data entry and customer service roles within local government, healthcare, legal, financial services, retail and sales environments.

Responsibilities included managing correspondence, maintaining confidential records, data entry, filing, customer enquiries, telephone support, meeting coordination, document preparation and supporting social workers, healthcare professionals and legal teams. Developed strong organisational, communication and customer service skills.

Level 2 NVQ in Business Administration (Apprenticeship) - Business Administration - Barnfield College & Sixth Form College (2003-01 - 2005-12)