Natalia Hazeldine

Professional and customer-focused Front of House, Reception professional with over 15 years of experience delivering exceptional customer service within customer-facing environments. Experienced in acting as the first point of contact for visitors, customers, contractors and stakeholders, providing a welcoming and professional service while supporting the smooth day-to-day operation of busy premises. Skilled in staff management, access administration, contractor liaison, deliveries management, diary coordination, customer enquiries, complaint resolution and operational support.

Recognised for being approachable, organised, proactive and able to maintain high service standards in fast-paced environments. Seeking to bring extensive customer service and front-of-house experience to a Concierge / Reception role within a prestigious mixed-use estate environment.

Front of House & Operations Coordinator at Char UK (2006-01 – 2023-12)

Co-founded and managed a retail business with annual turnover of approximately £500,000, overseeing daily operations, administration, customer service, and supplier coordination.

• Acted as the primary front-of-house contact for customers, visitors, contractors and suppliers.
• Delivered a professional, welcoming and customer-focused service at all times.
• Managed face-to-face, telephone and email enquiries, ensuring prompt and effective resolution.
• Coordinated visitor arrivals, contractor visits and supplier access requirements.
• Managed deliveries, collections and logistics activities while maintaining accurate records.
• Liaised with contractors and external stakeholders regarding operational requirements and site activities.
• Supported the day-to-day running of business operations and maintained high standards of presentation and service.
• Handled confidential information and documentation with discretion and professionalism.
• Coordinated staff rotas and schedules to ensure effective operational coverage.
• Trained and supported team members to maintain excellent customer service standards.
• Monitored operational issues and escalated concerns when required.
• Implemented improvements to customer service processes and operational efficiency.
• Maintained consistently high levels of customer satisfaction in a busy customer-facing environment.
• Developed strong working relationships with customers, contractors and suppliers.

Online Administrator at UK Tea Academy (2023-01 – Present)

• Served as the first point of contact for customer enquiries via telephone, email and online channels.
• Coordinated appointments, bookings and administrative activities.
• Maintained accurate customer records, databases and documentation.
• Delivered professional and responsive customer support at all times.
• Liaised with customers, suppliers and stakeholders both within the UK and internationally.
• Supported daily operations through effective communication and organisation.
• Managed multiple priorities while maintaining high levels of accuracy and attention to detail.

Customer service and administrative roles (2006-01)

Earlier career experience prior to 2006

• Customer service and administrative roles in fast-paced environments
• Team coordination and operational support
• Strong communication, organisation, and problem-solving experience

Bachelor's Degree in Science