Natalia Pavlova

Friendly and customer-focused professional with extensive experience in busy retail and hospitality environments. Passionate about delivering excellent customer service, creating a welcoming atmosphere, supporting team success, and maintaining high standards in fast-paced environments. Reliable, approachable and always willing to learn.

Managing Director at KFC Franchise (2018-12 – 2023-05)

• Led daily operations across busy restaurant locations.
• Ensured excellent customer service and guest satisfaction.
• Supported, trained and motivated large teams.
• Maintained clean, organised and welcoming environments.
• Worked effectively in a fast-paced environment while managing changing priorities.
• Reduced staff turnover by building a supportive team culture.
• Recognised as Best Operator 2021.

Operations Consultant at Domino's Pizza (2021-12 – 2022-12)

• Supported restaurant teams during operational changes.
• Improved staff organisation and customer experience.
• Helped teams adapt quickly to new processes.

Managing Director at Park It Ltd (2009-12 – 2018-05)

• Managed operations across multiple hospitality venues.
• Built and trained customer-focused teams.
• Maintained high service standards and welcoming environments.

AAT Level 2 Certificate in Accounting in Accounting