Natalie Folkes

I am a friendly, enthusiastic hardworking individual with a genuine passion for providing excellent customer service. I enjoy interacting with people, helping customers and creating a welcoming and positive shopping experience. Through my previous customer-facing experience I have developed strong communication skills, the ability to work under pressure and a positive professional attitude.

Although I am looking to build my experience in retail I am a quick learner and eager to develop new skills and contribute to the team. I am reliable, adaptable and willing to go the extra mile to support both customers and colleagues.

Sales Assistant at JJB

• assisted customers
• handling cash card payments
• replenished stock
• managed customer queries and resolved customer complaints

Hairdresser at Cut it style it

• assisted clients
• reception duties booking appointments handling payments
• stock
• opening and closing salon
• promoted services via social media
• built strong clientele

Care Worker at Care First

• provided personal care including washing dressing toileting
• supporting clients with mobility and safe transfers using hoists
• administering medication with care plan
• ensuring safeguarding procedures are followed
• maintaining accurate daily records updating care notes
• supporting individuals with physical disabilities and learning difficulties
• assisting with feeding and meal preparation
• assisting on daily outings