Natalie Franks

Customer Service Agent

Talent

GBMember since 29 May 2026

Customer confidence and dealing with different types of situationsCustomer wellbeingCommunication skillsTeamworkMeeting deadlinesWorking under pressureDealing with awkward customersProblem solving

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Customer confidence and dealing with different types of situationsCustomer wellbeingCommunication skillsTeamworkMeeting deadlines

About

I have experienced work in retail, childcare and aviation. I am a passionate person when it comes to doing different things, and I have a can-do attitude towards tasks and new ideas. I have worked in Private Nurseries as an Early Years Practitioner.

After I earned my Level 3, I wanted to join the Travel & Tourism Industry as that is another love of mine. I have been working for Jet2.com for the past nine years and have done a variety of things whilst working for them, such as working abroad over winter. I had the pleasure to work in Geneva.

I have loved the experience of working away and travelling for work, I also was a mentor for a few years which was an enjoyable experience as I was teaching the new starters and watching them develop as time went on. My current role is working on the sales desk, working in the bag hall and flight control which has been very challenging, but I am always up for new challenges and have been enjoying this new job role so far.

Experience

Passenger Service Agent - Jet2.com - Geneva

(2014 - 2023)

Worked on the sales desk, working in the bag hall and flight control. Responsibilities included making sure customers board safely and making memories for them. Also worked abroad over winter in Geneva. Served as a mentor for a few years teaching new starters and watching them develop. Worked on the sales desk for the past three years gaining knowledge and prioritizing tasks effectively.

Early Years Practitioner - Happitots Day Nursery

Worked in Private Nurseries as an Early Years Practitioner with planning and observing children.

Sales assistant - BHS

(2009 - 2013)

Sales Assistant - Monsoon/Accessorize

(2009 - 2013)

Sales assistant - W H Smith

(2009 - 2013)

Sales assistant - TK Maxx

(2009 - 2013)