Natalie Hargreaves

Listening to customers to find them their perfect cruise, packaging and Tailor Making cruises to meet customer requirements. Other duties include taking balances, making sure all invoices are sent our accurately and promptly, liaising with tour operator to resolve any invoice issues. Updating our own social media to maximize sales to meet targets.

Cruise Specialist - Cruise Specialist Cruise. CO .UK

(2017-01)

Listening to customers to find them their perfect cruise, packaging and Tailor Making cruises to meet customer requirements. Other duties include taking balances, making sure all invoices are sent our accurately and promptly, liaising with tour operator to resolve any invoice issues. Updating our own social media to maximize sales to meet targets.

Teaching Assistant (College Placement) - Hook CE Primary School

(2018-01 - 2018-09)

As part of my college placement I started working at Hook Ce Primary school. I learnt so much in my time at Hook. Whilst on placement I worked with children on a one to one basis as well as small groups of children of all ages and abilities.

Reception/IAG Advisor - Maternity Cover

(2016-01 - 2017-01)

My role here as receptionist were to meet and greet all students and clients who call into the College, to take calls and messages in a professional manner. The other part of my role as an IAG Advisor was to advise and guide students on all the courses we offer and guide them in the correct career path. Whilst their I complete various in-house training courses including first aid and safe guarding.

Retail Manager - Thomson Holiday - Goole

(2014-07 - 2015-11)

My main duties were to sales manage all staff to make sure every sale is closed by following excellent customer service and to make sure all tasks are completed on time.

Receptionist (Temporary) - Symes Baines Broomer Solicitors - Goole

(2013-09 - 2014-06)

My main duties in this role were to meet and greet all clients who call into the office. Dealing with clients over the phone taking messages and making sure the call is dealt with in the correct manner. Other duties include filing, post and other admin.

Customer Service Manager - The Cooperative Travel

(2001-10 - 2013-08)

I started working as a Travel consultant then advance to a customer service manager in 2004 when the position came available. My job entails enquiries, bookings, currency, following audit procedures to complete the daily banking and ordering brochures, dressing the window and been the customer service manager I have to give all staff their monthly one to ones. I also have to make sure good customer service is given at all times by all staff and lastly dealing with complaints.

The biggest part of my role is making sure the office runs smoothly alongside my manager. I enjoy this job as you never get bored as every day is different finding customers a holiday that is perfect for them. Using systems such as view data, magic professional, tarsc and more recent web rio.

Personal Assistant - English Village Salads

(2001-02 - 2001-10)

I started working for the warehouse and distribution manager. My main duties were filing, taking telephone messages, liaising with the drivers to create a goods in and out schedule to make sure everyone knew when to arrive and which loading bay.

Selby College (1999 - 2000)

Vermuyden Comprehensive Secondary School (1994 - 1999)

Boothferry Primary School (1994 - 1998)