Cashier - Urban Spice - Stoke-on-Trent, Staffordshire
(2022-07 - 2023-10)
- Maintained safe hygiene and food handling standards for full compliance.
- Optimised customer experience, serving each guest with sincere, positive, and enthusiastic attitude.
- Maintained brand image by keeping next personal appearance.
- Informed fronts of daily specials and mean offerings to facilitate decisions on starters, mains and desserts.
- Seated guests quickly and coordinated timetly service to minimise table wait times.
- Cleared and reset tables with clean service were to onhold faultless restaurant standards.
- Received customer complaints promptly, escalating larger operational concerns to management.
- Processed cash, credit card and voucher payments using POS terminals.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Greeted new customers, answered initial questions, and took drink orders.
Manager's Assistant - Chilli Jacks - Stoke-on-Trent, Staffordshire
(2023-08 - 2023-09)
- Provided accourats, reliable administrative support, keeping records and documentation regulaty updated.
- Delegated tasks and coordinated staff to maintain smooth-running from-and back-of-house operations.
- Handled complaints calmity and professionally, providing with resolutions to maintain positive customer experiences.
- Hazcled fauitiess customer experiences, leading by example in delivering first-class care from arrival to departure.
- Monitored team performance, implementing additional coaching as required to ensure faultless service delivery.
- Identified issues, analysed information, and provided solutions to problems.
- Reviewed design layouts to verify compatibility with design concepts, producing improved versions.
- Used design software, such as Canva, to design stunning menns for the
Warehouse Worker / Cleaner
- Conducted regular inventory audits and cycle counts to ensure stock accuracy, reconcile discrepancies, and update records.
- Organized warehouse storage, strategically placing stock on shelves and pallets for efficient retrieval, optimizing space utilization and workflow.
- Operated material handling equipment to safely move, load, and unload goods, ensuring proper handling of various products.
- Performed comprehensive warehouse cleaning duties, including sweeping, mopping, and sanitizing aisles, work areas, and equipment to maintain a safe and hygienic environment.
