Natalie Lloyd

I have 25 plus years in administration roles and on Reception, Front of House. I have gained excellent customer service skills and can work well within a team. I am reliable and keen to start a new role asap.

Event Manager at Lloyd Organisation Ltd (2024-02 – 2025-12)

I supported the Managing Director and the Sales team to organise Events and Corporate Travel for our clients. A good eye for detail is key to ensure the Event runs as smoothly and seamlessly as possible, creating a memorable experience. I would look after an allocated amount of clients, book venues, make travel arrangements in the UK and overseas then invoice and process payments.

PA to Sports Psychologist at Let's Sort It (2023-08 – 2023-12)

I worked as a Personal Assistant to a Sports and Equestrian Psychologist. I would manage and organise her daily schedule, make travel arrangements and book appointments. I also helped with dog sitting and general house manager duties.

Customer Liaison Officer at Test Drives (2016 – 2019)

My role was to work on customer enquiries which came through an online system via their website. I would be the customer's first point of contact to discuss their requirements for the test drive to take place from their home or work address, and then liaise with their local car dealership to make those arrangements for them.

PA to Director of Golf at Wentworth Golf Club (2014-01 – 2016-12)

I started work at Wentworth Club as their Front of House, Receptionist, taking Golf and Hotel reservations then I was offered the role of Personal Assistant to the Director of Golf. I gained experience with taking minutes, listening to customer feedback, in house training to offer an excellent five star standard of customer service, both over the phone and face to face. Speed typing, arranging travel and accommodation, managing a Director's diary and making special arrangements for VIP's.

I really enjoyed working as part of a professional team of excellence. This position ended due to my boss being promoted to the new Chief Executive of the Club and my position was made redundant.

Nursery Assistant at Dream Catchers Childcare Ltd (2014-10 – 2015-10)

Childcare assistant in the toddler room, helping to nurture and care for children aged 18 months to 3 years old.

Private Nanny at Private Client (2012-04 – 2013-04)

I worked as a Nanny for a high profile client every weekend to provide cover so that their full time Nanny could have a weekends off. I carried out all the duties of caring for a young 7 month old baby whilst living in the States.

Hostess / Server at Sushi Restaurant (2009-01 – 2010-12)

Responsibilities included checking with customers to ensure that they are enjoying their meals and correcting any problems, escorting customers to their tables, explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing receipts, presenting menus to patrons and answering questions, making recommendations upon request. Serving food to customers and dealing with customer feedback.

Event Hostess at Private Event Company (2009-01 – 2010-07)

I would welcome guests and show them to their seats or to the correctly designated area for dining or cocktails. I have previous experience in working as a waitress/bar tender with the hospitality industry, so I am familiar with serving food and drinks. Some of my clients were VVIP's so I am familiar with the importance of confidentiality.

Receptionist and Sales at Ascot Racecourse Ltd (2006-01 – 2009-12)

I joined Ascot Racecourse as part of the Sales Team in 2006 where I developed an interest in horse racing and customer service, which lead me to becoming the Receptionist and first point of contact for all customers and race-goers. I started there as a Temp, leading up to the grand opening of their new Grandstand. We had many mixed views on the Grandstand, since it was new and many of their members did not like the change.

I dealt with complaints daily, but with ease and often calmed the situation down. I like to take on new challenges, as well as working as part of a team. My role as the Receptionist consisted of being the first point of contact to welcome all visitors and staff, first in line to take calls on enquiries/bookings, organising incoming and outgoing post for all departments, scheduling meetings for my manager, recording lost property, ordering stationery and paper supplies.

GCSE or equivalent (1998-09 – 2002-09)