Natalie Love

Experienced window-coverings sales and customer service professional with direct knowledge of shutters, blinds, curtains and awnings. Skilled in converting enquiries into orders through helpful product advice, accurate quotations and confident follow-up. Experienced in telephone, email and face-to-face service, customer consultations, measuring, appointment scheduling, installation coordination and aftercare.

Highly organised and comfortable managing a sales pipeline, customer relationships and changing priorities in a busy environment.

Director and Business Manager - BN Homestyle Interiors Ltd

(2025-02 - 2026-09)

Managed sales, customer service and administration for a bespoke curtains, blinds, shutters and awnings business.

• Handled new enquiries by telephone and email, established customer requirements and booked consultations and surveys.
• Visited customers in their homes and businesses to discuss design requirements and budgets, measure accurately and recommend suitable products.
• Prepared clear quotations and estimates, followed up opportunities and progressed enquiries into confirmed orders.
• Managed customer relationships from initial contact through ordering, installation and aftercare, maintaining regular communication throughout.
• Scheduled surveys and installations and coordinated suppliers, manufacturers, fitters and makers to keep multiple orders progressing.
• Prepared invoices, processed and allocated payments and maintained accurate customer and sales records in QuickBooks.
• Resolved product, delivery and installation concerns calmly, protecting customer relationships and identifying practical solutions.

Business Administration and Customer Service - Homestyle Interiors

(2024-01 - 2025-02)

Supported sales and administration for a specialist curtains, blinds and shutters business before progressing to take over its management.

• Managed enquiries, booked appointments, prepared quotations and maintained accurate order records and supplier communications.
• Visited customers to measure windows and provide clear advice on fabrics, shutters, blinds and practical design solutions.
• Built trusted customer relationships and followed up enquiries to support informed purchasing decisions.

Customer Services Advisor - WoolOvers

(2023-09 - 2023-12)

• Responded to incoming telephone enquiries, processed orders and payments, managed returns and resolved order problems and complaints.
• Maintained accurate customer records while delivering friendly, patient and efficient service in a busy environment.

Soft Furnishings Manufacturer and Business Administrator - Scissor Sisters Interiors

(2017-01 - 2023-12)

Made bespoke curtains and blinds while managing quotations, invoices, account updates and customer appointments.

• Visited homes and businesses to discuss requirements, measure and install, adapting advice to individual customers and properties.
• Used SAGE, Word and Excel for sales and business administration.

Beauty Therapy Tutor - Brighton Holistics

(2016-01 - 2017-12)

• Delivered presentations and assessed students, developing confident explanation and relationship-building skills.

Self-Employed Beauty Therapist - Self-employed

(2010-01 - 2017-12)

• Managed appointments, customer care, marketing and a small-business website.

Police Constable - Metropolitan Police

(1993-01 - 2000-12)

• Worked confidently with the public in demanding situations requiring judgement and professional communication.

Administrative Assistant - Metropolitan Police

(1990-01 - 1993-12)

• Processed accurate administration relating to traffic offences.

BTEC National Diploma - Hairdressing and Beauty Therapy