Full UK Driving License
Send a job offer directly to this candidate
I am a motivated and outgoing hard worker with a genuine passion for making a positive change to people's lives. I bring valuable experience across sales, customer service, and care, giving me a well-rounded ability to connect with others, understand their needs, and provide thoughtful, reliable support. In sales and customer service roles, I developed strong communication skills, patience, and the ability to stay calm and helpful under pressure, always aiming to deliver great service and build trust.
My background in care has deepened these qualities, teaching me to be compassionate, patient, and respectful, while prioritizing the wellbeing and dignity of those I support. Whether working as part of a team or independently, I approach every task with enthusiasm, dedication, and a commitment to making a meaningful difference for everyone I interact with.
Social Support Carer at ION Care and Support (2025-08 – Present)
As a Social Support and Personal Carer, I provide person-centred care and support to individuals within their own homes and local communities, helping them maintain their independence and quality of life. My role requires excellent communication and interpersonal skills, as I build strong relationships with clients, families, and healthcare professionals. I regularly assess individual needs, coordinate activities, and adapt my approach to ensure the highest level of support is provided.
Working in a fast-paced and often demanding environment has strengthened my ability to manage multiple priorities, solve problems effectively and remain professional under pressure. This role has enhanced my customer service skills, attention to detail and the ability to build trust and rapport with people from all backgrounds.
Residential Childcare Practitioner at Applied Care & Development (2024-11 – 2025-08)
The utmost priority of this role included the responsibility of providing a safe, nurturing living environment for the children and young people in my care. I supported their physical, emotional and development needs through daily activities, appropriate care plans and positive relationships. This was achieved using the GIRFEC (Getting It Right For Every Child) approach, which helped identify areas of need and issues that require attention.
Another main priority of this role was child protection, remaining vigilant and reporting any concerns I may have regarding the young people in my care.
Key skills I have in regards to this role are strong communication skills, resilience and ability to manage stress, teamwork skills and the understanding of child development.
Cabin Crew at Jet2.com (2023-02 – 2024-11)
The primary roles of this job was the passenger and fellow crew's safety onboard, along with providing outstanding customer service. Other key attributes of this role were making safety announcements, ensuring any requests from passengers were dealt with, serving food/drinks and duty free items and upselling where possible. Each flight we were given a sales target for the spend per head of that specific flight, and it was a team effort to do our best to achieve this day in day out.
Another priority was to ensure we were creating memories for passengers and giving them the experience they deserved.
Travel Consultant at Hays Travel (2023-11 – 2024-01)
The key role in this temporary winter job was delivering great customer service, whilst helping clients find holiday destinations suited to their wants and needs. Communication was a huge factor in the success of this, ensuring third party companies were made aware of different client needs. I worked towards individual and branch sales targets by providing exceptional customer service and building strong relationships with clients.
I used effective upselling and cross-selling techniques to maximise revenue, promoting additional products such as travel insurance, airport parking, luggage allowances, and excursions. I tailored holiday recommendations to customers' needs and budgets, resulting in increased sales, repeat business, and high levels of customer satisfaction. Another role within this job was helping with shop events, to advertise different products we had on offer, setting up and working as one team to ensure a smooth and effective event.
Customer Helper at Jet2.com (2022-02 – 2023-01)
The key role in this temporary winter job was delivering great customer service, whilst helping clients find holiday destinations suited to their wants and needs. Communication was a huge factor in the success of this, ensuring third party companies were made aware of different client needs. I worked towards individual and branch sales targets by providing exceptional customer service and building strong relationships with clients.
I used effective upselling and cross-selling techniques to maximise revenue, promoting additional products such as travel insurance, airport parking, luggage allowances, and excursions. I tailored holiday recommendations to customers' needs and budgets, resulting in increased sales, repeat business, and high levels of customer satisfaction. Another role within this job was helping with shop events, to advertise different products we had on offer, setting up and working as one team to ensure a smooth and effective event.
HNC in Travel and Tourism – Fife College (2020 – 2020)
Highers, National 5, National 4 – Queen Anne High School (2019 – 2019)
