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Highly competent, motivated and enthusiastic Customer Services Advisor with over 25 years experience of working as part of a team in retail, healthcare and technology contact centre environments. Also experienced in working face to face and managing difficult situations and challenging customers. Well organised and proactive in providing tailored solutions to customer queries and supporting team leaders and colleagues.
Approachable, well presented and able to establish good working relationships with colleagues at all levels.
I have also provided care and support to at risk children between the ages of 8 and 18. Managing challenging behaviours for children from difficult backgrounds (such as CSE, Grooming, Domestic violence, neglect etc) and ensuring the environment was safe and met legal requirements. Ensuring all legally required records were accurately updated to allow regulatory agencies to inspect the premises when necessary. Enforcing set boundaries in line with OFSTED regulations.
