Customer Service
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I believe myself to be a considerate employee, a hardworking and dedicated individual. An extremely quick study, confident and competent in a number of roles within the work environment. Deeply committed to any employment I undertake, I pride myself on working to the very highest possible standard. I possess a keen desire to contribute to a close working team but I am equally capable of working independently
Optical Assistant at Specsavers Rugeley (2022-01 – Present)
My current role is working as an Optical Assistant. Main duties include working in the diagnostics room to check the health of patients' eyes before seeing the optometrist using different technologies. Other responsibilities include maintaining high customer service, working on the shop floor, visual merchandising, and using different types of software.
Duty Manager at Mid-counties Co-op Rugeley (2017-01 – 2022-12)
Worked up from CSA to Duty Manager. Responsibilities included maintaining customer service, till reconciliation, banking, and overall store management. Here I learnt how to manage a team effectively and completed courses that allowed me to hone in on those management skills
Home Carer at Self Employed (2015-01 – 2017-12)
Cared for disabled mother. Duties included household cleaning, preparing food, bathing, shopping, and general care.
Retail Assistant at New Look (2015-01 – 2017-12)
Handled visual merchandising, stock control, customer service, complaints, cash handling, till reconciliation, and store maintenance.
Machinist at Central Embroidery (2009-01 – 2012-12)
Embroidered logos on garments using six-head machine. Handled customer service, administration, and workroom maintenance.
Level 2 + 3 in NVQ Beauty Therapy – South Devon College (2008-01 – 2009-12)
5 GSCEs – Paignton College (2002-01 – 2007-12)
