Natalie Williams

Organised, reliable and adaptable professional with previous experience in management support, customer service, staff training and care. Experienced in handling customers, resolving problems calmly, managing stock and maintaining high standards in a busy working environment. Since 2020, I have managed a busy household while caring for children, organising appointments and schedules, coordinating property maintenance and managing day-to-day responsibilities.

I am now looking to return to employment in a part-time daytime role where I can use my existing skills and experience.

Homemaker (2020-11 – Present)

• Manage the day-to-day running of a busy household, including cleaning, laundry, cooking and general organisation.
• Coordinate household schedules, appointments and important dates.
• Arrange and oversee property maintenance and communicate with contractors when required.
• Manage multiple responsibilities simultaneously, prioritising tasks and adapting to changing circumstances.
• Maintain high standards of cleanliness, organisation and presentation.
• Develop strong planning and time-management skills while caring for children.

Manager's Assistant at Admirals Fish & Chips (2014-06 – 2020-11)

• Supported management with the day-to-day running of a busy food-service environment.
• Trained new employees in company procedures, customer service and sales assistant duties.
• Dealt with customer queries and complaints calmly and professionally, finding appropriate solutions.
• Supported staff development and helped maintain effective working practices.
• Assisted with staff supervision and delegated tasks when required.
• Maintained shop presentation, including shelving, stock organisation and visual merchandising.
• Monitored stock levels and replenished supplies.
• Handled cash and supported day-to-day sales operations.
• Worked effectively in a fast-paced environment while maintaining good customer service.

Carer at Nurse Plus (2018-03 – 2018-09)

• Supported clients with personal care, including washing, dressing and bedtime routines.
• Assisted with meal preparation and everyday household tasks.
• Provided companionship and practical support tailored to individual needs.
• Built positive and professional relationships with clients.
• Supported clients in accessing social and leisure activities.
• Worked responsibly while maintaining clients' dignity, privacy and independence.

Bachelor of Arts in Criminology and Psychology – The Open University (2016-02 – 2021-07)

Level 3 Diploma in Creative Media Practice – Highbury College, Portsmouth (2010-09 – 2012-06)

BTEC Level 1 in Sports, Fitness & Outdoor Adventure – Havant & South Downs College (2009-09 – 2010-06)

BTEC Level 2 in Media – Havant & South Downs College (2008-09 – 2009-06)