Natalie Wong

Customer Supply Analyst - RECKITT

(2025-10 - 2026-07)

Data-Driven Reporting: Developed and delivered analytical reports tracking key supply chain performance metrics and service levels to drive continuous growth.
Operational Insights: Managed data integrity and executed trend analysis to inform executive decision-making and operational strategy.
Demand & Inventory Management: Monitored demand patterns and stock levels to support accurate forecasting and prevent stockouts.
Shortage Prevention: Proactively identified supply chain bottlenecks and resolved potential shortages prior to impacting client delivery timelines.
Cross-Functional Collaboration: Partnered with planning, logistics, and commercial units to ensure seamless operational alignment and product availability.

Customer Service Executive - RECKITT

(2018-08 - 2025-10)

Order Processing Leadership: Managed daily high-volume customer orders using SAP, coordinating with warehouse management to ensure timely fulfillment and logistics optimization.
Account Management: Acted as primary liaison for key customer accounts, overseeing communication regarding order fulfillment, promotional campaigns, and new product launches.
Reporting & Reconciliation: Produced daily/weekly sales and service performance reports, managed month-end financial reconciliations, and audited system inventory against physical stock.
Team Development: Led ongoing training and onboarding for customer service personnel, driving team performance and improving service standards.

Customer Service Advisor - MONSTER ENERGY

(2012-08 - 2018-08)

High-Volume Order Processing: Managed extensive daily order volume in SAP (ZPOD) while efficiently handling over 200 daily customer inquiries.
Logistics & Partner Management: Coordinated with regional transportation and international distribution partners across Europe, the Middle East, and Africa to fulfill orders and negotiate competitive shipping rates.
International Inventory Support: Deployed to Netherlands co-packer facility to oversee production processes and lead warehouse stocktaking operations.
Month-End Execution: Collaborated with finance and transport teams to finalize open orders, run critical performance metrics, and drive last-minute sales targets.

Receptionist & Client Support Representative - SERVCORP

(2011-01 - 2011-12)

Front-Desk Management: Represented over 200 virtual and 50 floor corporate clients, delivering high-standard front-of-house service, calendar management, and visitor hosting.
Operations & Sales Support: Managed facility scheduling, mail distribution, client onboarding, and assisted with marketing campaigns, consistently exceeding sales targets.

Assistant Manager - PEKING CHEF

(2005-03 - 2012-03)

Operations & Leadership: Recruited, trained, and supervised kitchen and service staff, ensuring strict health and safety compliance.
Financial & Administrative Management: Oversaw scheduling, budgeting, cost analysis pricing, supplier ordering, and phone order logistics.

Customer Sales Assistant - MONSOON ACCESSORIZE

(2006-01 - 2009-11)

Sales & Merchandising: Consistently achieved targets for store account sign-ups, created visual window displays, and managed stockroom inventory.

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