Natalie Xx

I am a responsible, hardworking, trustworthy individual. I feel that the different roles I have been employed in over the years has given me great interpersonal and organizational skills. I am a strong, self-motivated, ambitious person that is able to work efficiently on their own and as part of a team. I enjoy overcoming challenges and have a genuine interest in learning new skills to further my career. I am an enthusiastic, positive person.

Legal Assistant at Thompsons Solicitors (2024-05 – Present)

I currently work as a Legal Assistant at a firm of Solicitors. As of November 2025 I moved to the disease team were i manage my own workload working between three pods, creating precognition statements for court. I provide comprehensive legal and administrative support to solicitors, trainee solicitors and wider legal teams.

I have significant responsibility for independently managing my own workload across between three pods, balancing competing priorities, sensitive client matters and strict court-related deadlines. A key aspect of my role is taking detailed precognition statements from clients on behalf of solicitors. This involves conducting lengthy and often emotionally sensitive interviews face-to-face, by telephone and via Microsoft Teams.

I am required to establish detailed and accurate accounts of clients' experiences, often involving highly personal and distressing circumstances, while maintaining professionalism, empathy, confidentiality and appropriate boundaries throughout. I work with a high degree of autonomy managing my own caseload from initial instruction through to completion, prioritising urgent and time-critical work and ensuring that statements and associated documentation are prepared accurately and within required deadlines. I am trusted to handle sensitive information and exercise sound judgement when dealing with clients and colleagues.

My role requires a combination of legal awareness, independent decision-making, emotional intelligence and strong organisational skills. I am responsible for managing complex and sensitive pieces of work from start to finish while supporting multiple solicitors and teams, often working to demanding deadlines and within a fast-paced environment where priorities can change at short notice. I currently use 2 different case management systems to work in line with set procedures.

Previously I was managing and direct incoming phone calls from 2 different phone systems, emails and Web chats.

• Independently manage a varied and demanding workload, prioritising work according to urgency, complexity and solicitor requirements.
• Conduct lengthy, detailed and sensitive client interviews to obtain comprehensive evidence for legal proceedings.
• Communicate confidently with clients from a wide range of backgrounds, including individuals discussing distressing, highly personal or sensitive circumstances.
• Prepare accurate, detailed and professionally presented precognition statements and court documentation based on information obtained from clients.
• Work closely with solicitors and trainee solicitors, responding to individual case requirements and ensuring they receive accurate and timely documentation.
• Liaise effectively with legal assistants and wider members of the firm to coordinate information, workload and case progression.
• Take ownership of my own case-management workload, monitoring outstanding actions and ensuring deadlines are met without the need for constant supervision.
• Manage multiple competing deadlines while maintaining a consistently high level of accuracy and attention to detail.
• Exercise discretion and professional judgement when dealing with confidential client information and sensitive case matters.
• Adapt quickly to changing priorities and urgent requests within a high-demand legal environment.
• Maintain accurate case records and ensure information is recorded and managed in accordance with internal procedures and legal requirements.
• Undertake essential administrative and operational duties that contribute to the effective running of the department.
• Provide reliable day-to-day support to solicitors and legal teams, helping to ensure cases progress efficiently and documentation is completed within required timescales.
• Build effective working relationships across different levels of the firm, including solicitors, trainee solicitors, legal assistants and other colleagues.
• Demonstrate resilience and professionalism when managing emotionally demanding client interactions alongside a substantial workload.
• Work independently while recognising when matters require escalation, clarification or additional support.
• Direct enquiries from clients, ensuring prompt and accurate responses.
• Being the first point of contact for new and existing clients, providers, unions, providing them with information and guidance on various services that Thompsons offer.
• Keeping client files and records up-to-date and accurate, making sure everything is easily accessible.
• Drafting and sending out legal correspondence, including letters, emails, and official documents.
• Coordinating with legal staff to ensure client communications are handled efficiently and effectively.
• Handling confidential information from clients and solicitors with the utmost professionalism and discretion.
• Supporting the new business team with any additional tasks as needed.
• Tracking and following up on client cases to ensure deadlines are met and clients and additional sources are kept informed of progress.
• Collaborating closely with other administrative staff and legal professionals to ensure a smooth workflow and a positive work environment.
• Participating in team meetings and contributing to the improvement of team procedures.
• Working weekly overtime on evenings and weekends to assist with business needs.
• Dealing with numerous different case types on a daily basis.
• Dealing with high call volumes inbound and outbound, enquiries on a daily basis.
• Working with daily personal case loads, whilst dealing with high volume of incoming calls.
• Acting supervisory/manager role when supervisory/manager were absent of a pod of usually eight other employees, ensuring they have work and support.
• Organising rotas, daily plans and tasks.
• Holding meetings and ensuring all work needs are carried out.
• Hybrid working.

Learning & Development Support Worker at East Park School (2023-03 – 2024-05)

I worked full-time as a personal learning & development support worker with autistic young people. My main duties and responsibilities include the provision of care and support to children/young people whilst building positive working relationships and promoting positive behaviour. My position also includes the provision of support for the supervision and administration of medication and personal care.

I play a key role within the school environment in providing support and assistance to children and young people with complex support needs to access the curriculum.

• Provide outstanding care for vulnerable young people with complex additional support needs and provide stability in their lives.
• Providing 1 to 1 care for individuals on a daily basis.
• Having great communication skills to be able to communicate with the young individuals, parents and carers to ensure the needs of everyone is met.
• Driving transport for pickup & drop-offs from home and respite, outings, meetings, and appointments.
• Possessing patience, being caring and compassionate, empathic, problem solving and a critical thinker.
• Having a good approachable attitude and being enthusiastic.

Support Worker at Aspire Housing & Personal Development (2022-10 – 2024-12)

I work part-time as an assisted living support worker. This is going into peoples homes and helping them maintain their homes, lives, bills, appointments. I work with a different range of people who have mental health issues, health issues, ex drug users, alcohol addictions and disabilities.

I visit these individuals in their homes, I support these people to help develop their confidence and skills, to realise their potential and to have the most fulfilling and self-directed lives as possible. This ranges from showing them how to run & maintain their homes, help with showing them how to pay their bills & how to manage their money. Attending appointments, home improvements, listening to people, to their issues, worries and needs.

• Attend to peoples, physical and mental health needs.
• Reporting to my seniors.

Office Administrator/P.A to director at G1 Electrical Services (2020-10 – 2023-03)

I worked two days as an office administrator for an electrical firm. I am responsible for Invoicing, Statements, Quotes, Worksheets & Spreadsheets. Completing weekly sheets for contractors. Personal Assistant to Managing Director, arranging meetings, diary entries, travel and all general office duties and general maintenance of office.

Personal Carer (2020-09 – 2023-03)

I worked three night shifts as a Personal Carer for an Elderly Lady in her own home. I was responsible for her care, such as toileting and hygiene. I communicate with her family to keep them informed of my client's condition and progress. I was also responsible for household activities and other appropriate duties.