Natalya Disley

I am no stranger to working in high-volume and high-pressure situations while maintaining kind and helpful customer service. I was promoted to VIP bar staff at Parklife Festival, where I demonstrated reliability, speed, and strong people skills, and was later offered further work on the VIP Bar Warehouse Project. I'm comfortable working long hours, staying positive under pressure, and creating a welcoming experience for customers.

I really do hope I get to share festival life with you this season!

Waitress at Vnam (2022-03 – 2022-11)

• Independently managed front-of-house operations during busy lunch and dinner service.
• Communicated orders clearly with kitchen staff to ensure accuracy and quality.
• Provided attentive service, creating a positive and welcoming experience for customers.
• Resolved customer issues calmly while maintaining high service standards.
• Handled cash and card payments accurately.

Festival Staff at Live Nation (2023-08 – 2023-08)

• Managed ticket sales scanning
• Delivered friendly, efficient customer service, handling enquiries and resolving issues
• Monitored queues and crowd flow to maintain a safe and organised environment followed company procedures
• Liaised with security and event staff to support overall operations
• Worked long hours in fast-paced environments while maintaining professionalism

Field/Site Crew & Reception at Hotel Bell Tent (2022-08 – 2023-08)

• Set up, decorated and pack down 5m bell tents to site specifications, working long hours in challenging conditions for days at a time.
• Collaborated with team members to complete site setup efficiently
• Provided customer service at reception, managing check-ins and guest queries
• Maintained campsite safety, handling incidents and liaising with security
• Managed lost property and kept guests informed

Visitor Experience Assistant

Bristol Cathedral | April 2024 – July 2024

Delivered a welcoming front-of-house service, assisting visitors with enquiries and information.

Promoted Cathedral events, tours and donations while processing cash and card transactions.

Supported the delivery of events and group visits, working closely with volunteers and the wider team.

Maintained a safe, professional and welcoming environment while carrying out administrative and operational duties.

Supervisor Bartender & Barback at Parklife, Creamfields, Turtle Bay, VIP Warehouse Project, Manchester Central, Fret Island and more (2017-01 – 2026-08)

• Conducted ID checks in line with policies
• Prepared drinks efficiently in fast-paced environments
• Managed VIP and artist bar service after promotion
• Trained and supported staff to maintain standards
• Ensured team compliance and morale during festivals
• Collaborated to resolve issues and support operations
• Assisted with site tasks, including equipment, food runs, and deep cleaning The Oaks Hotel (Lavender Hotels Collection) Events Manager

September 2024 – March 2025

Managed event bookings from enquiry through to delivery, providing excellent customer service via phone, email and in person.

Processed bookings, payments and administrative documentation, ensuring accuracy and attention to detail.

Coordinated with clients and internal departments to ensure the smooth delivery of conferences, weddings and events.

Promoted venue facilities and upsold event packages to maximise revenue.

Maintained accurate booking records, function schedules and customer information using venue management systems.

Resolved customer enquiries and issues professionally while delivering a high standard of service.

Founder & Pet Care Provider at Paws and Peace (2025-04 – Present)

• Run an independent business providing in-home pet and house sitting services, as well as daily care.
• Deliver 24-hour care for up to 5 animals at a time, ensuring safety and wellbeing
• Tailor feeding, walking, and care routines to suit individual animal needs
• Manage multiple bookings, coordinating schedules and client requirements efficiently
• Promote services through social media and word-of-mouth, building a consistent client base

Bachelor of Arts in Events Management – Manchester Met University (2020 – 2023)