Natasha Freeman

A motivated, diligent and conscientious individual with extensive experience providing an exemplary service in a range of customer focused roles and with transferable skills developed to a high standard. Looking for new opportunities in role that reflects skillset, qualities and experience and the chance to add value to an organisation and the customers they serve.

Maintenance Specialist at Dexters (2025-05 – Present)

• Working in a very busy rental department of an estate agent's, supporting tenants with maintenance issues.
• Managing incoming enquiries from tenants via phone and email, assessing issues and coordinating appropriate resolutions.
• Handling challenging tenant complaints and issues, and finding resolution to improve customer satisfaction.
• Coordinated a high volume of maintenance cases, ensuring work progressed efficiently between tenants, contractors and internal teams.
• Built strong relationships with contractors to improve response times and quality of work.
• Investigated and resolved complex customer issues, balancing cost, urgency and customer satisfaction.
• Maintained accurate CRM records and monitored case progress from initial enquiry through to completion.
• Managed competing priorities in a fast-paced environment while maintaining high service standards.

Beauty Advisor at Space NK (2023-03 – 2024-04)

• A customer service facing role in a beauty retail store.
• Advised customers on makeup and skincare products, providing tailored recommendations based on individual needs and preferences.
• Worked towards and consistently supported store KPI targets while delivering a high standard of customer service.

Front of House Staff at Foodilic (2022-10 – 2023-02)

• Working as a server in an independent café/restaurant.
• Held key holder responsibilities and performed end of day cash balancing.

Catering & Events Server at First People Recruitment (2021-10 – 2022-10)

• Serving at various hospitality venues, including hotels and stadiums.
• Assisted in setting up large events and handled bar service.
• Adapted to various environments and teams.

Waitress at The Richmond Club (2021-04 – 2021-09)

• Working as a waitress in a private members club bar and restaurant.
• Built relationships with regular members, managing guest greetings and club tours.

Bartender/Waitress at Prince of Wales Pub (2020-09 – 2020-10)

• Working behind the bar at a local pub.

Stockroom Associate at Anthropologie (2019-03 – 2019-09)

• Working in the stock room of a vast and busy retail store.
• Managed stock levels, processed deliveries, and coordinated with visual merchandisers.
• Organised and maintained an efficient storage system.

Bartender at Theodore Bullfrog (2018-05 – 2019-06)

• Working in a busy Central London pub.

Sales Associate at Anthropologie (2018-06 – 2019-03)

• Working on the shop floor of this flagship store selling women's clothing and homeware.
• Delivered customer service face to face and by telephone and Email.
• Handled customer orders, complaints, and trained new staff.

Sales Assistant at Petit Bateau (2017-10 – 2018-06)

• A customer facing role at a baby and children's clothing store.

Sales Assistant at Accessorize (2016-08 – 2017-09)

• A customer service role in a fashion accessories store.

Bachelor of Arts (BA Hons) in Makeup and Hair for Theatre and Media – Northbrook College (2021-09 – 2024-06)

A-Levels in Photography, English Literature, Fine Art – Esher College (2015-09 – 2017-06)