Natasha Ladak

Natasha is a committed, hardworking and ambitious professional with the determination to succeed. Her experiences within the financial services and the care industry span 16 years, primarily in customer service, sales and operations management disciplines, utilising, where applicable, performance improvement methodologies. Her main strengths are being able to prioritise competing tasks effectively.

She is a team player and self-motivated lateral thinker, able to work in a constant dynamic environment and has the enthusiasm to tackle and resolve problems in line with business objectives. Natasha prides herself in her attention to detail and high standards whilst at the same time, being pragmatic and focused in providing value for her customers and business.

Personal Trainer at David Lloyd Club's (2021-11 – Present)

Apart from training clients privately, I train clients at David Lloyd too.

• Delivering one to one bespoke programmes to clients
• Delivering HIIT/Circuit classes started in December 2023 and the class has full occupancy
• Delivering Total body workouts to clients
• Opening the club
• Introductions to clients about the facilities in the gym
• Advising clients about nutrition where necessary
• Working towards client body goals

Personal Trainer / Business Owner at NL Resilience Training (2021-04 – Present)

I set up my own business as a Personal Trainer as to assist clients with individual, tailored programmes. I design and consult with clients their body goal requirements, whether it is fat loss, muscle strength, endurance, or cardio fitness levels. I advise on the nutrition plans to complete clients training programmes to gain the benefits of the overall programme.

Banking Administration Officer at EFG Private Bank (European Financial Group) (2011-03 – 2015-12)

EFG Private Bank is a part of EFG International, a global private group headquartered in Zurich, Switzerland. I am responsible for providing banking administrative support to high-net-worth clients and corporates and support Client Relationship Officers and Assistants to resolve queries in a prompt and professional manner; whilst providing an exceptional and distinct service. My services are extended to offices in Birmingham and Guernsey and include:

• Open and continually manage accounts for individual and corporate clients, constituting the likes of investment, current and ISA accounts.
• Efficient and timely processing of inward / outward payments of client accounts, ensuring a high standard of narrative content.
• Accuracy of prompt processing of Agency clearing cheques, direct debits, Faster Payment Services and Connect Card entries. Control of the direct debit mandates including unpaid items.
• Oversee and effectively transfer direct debits for a new EFG Private Bank client.
• Monitor and review internal accounts to obtain accurate account funding / debt management.
• Ensure dual custodian of Treasury and working supply of monies. Maintain accurate supplies of monies in sterling and other foreign currencies.
• Provide clients requests for money collection which includes accurate processing of client entries and relevant commissions.
• Process inward / outward cheque collections in sterling and foreign currencies and manage 'fate of collections' by dealing with any discrepancies with Compliance. Apply relevant commissions to client accounts
• Process card applications for suppliers including American Express, Barclays, and EFG MasterCard. Record and despatch custody of cards ensuring that clients have sustainable collateral to cover expenditure on cards.
• Monitor, supply and re-order of cheque books for client requests maintain dual custodian always.
• Deliver clients custody of Hold Mail ensuring that timely despatch of mail when required applying relevant commissions to client accounts.
• Despatch client advice, statements and communications in a timely manner.
• Authorise payments and loans that other members of the Bank have keyed making sure that payments are accurate with evidence from clients to support this.
• To comply with Money Laundering prevention and compliance legislation.
• To identify KYC including due diligence, monitoring transactions and risk management through the assessment

Career Break at Family (2015-12 – 2016-04)

I voluntary left my previous position to raise a family. I decided to focus on raising my child during her early stages before she entered full time education.

Personal Training Qualification in Gym Instruction – YMCA Awards (2020-04 – 2021-04)

Level 4 Diploma in Nutrition for Weight Management and Athlete Performance – Not specified (2021-10 – 2023-06)