Luxury Senior Consultant - Dolce and Gabbana - Old Bond Street
(2014-10 - 2015-04)
- Responsible for both Bond Street & Sloane street boutiques for fine jewellery stock and inventory
- Established and maintained relationships with client
- Trained and mentored employees to maximise team performance
- Built and maintained courteous and effective working relationships
- Guided teams in product merchandising and inventory management
- Organised files to support efficiency and traceability
Cashier/Admin/WRTW & Acc - CHANEL - Oxford Street
(2012-04 - 2014-08)
- Responsible for the daily operations in accessories boutique and overseeing the RTW boutique on the second floor
- Delivering exceptional commercial standards as well as driving sales and profitability through performance and development
- Supporting management and staff competence
- Managing the stock control plus deliveries and liaising with buying and merchandising team
- Achieving successful customer service results through the development
- Training and management of new team members
- Weekly trade report of sales and figures to finance and management
- Management of back office as well as shop floor
- Monthly rota
- Developing and maintaining strong relationships
- Assisting in stock take
- Client data capture entry
- Repairs and alterations
- Handling cash pick up, refunds and exchanges
- Serving clients at CHANEL standards
- Shop floor display and mannequins assistance
- Balancing the till at the closing of business day
- Mystery shopper achieved twice in 2013 scoring between 94-100%
Sales Consultant - Saint Laurent - Old Bond street
(2011-04 - 2011-09)
- Maximising sales revenue by offering related products, approach customers and initiate conversation
- VIP training at Gucci tannery in Frienze, Italy
- Establish an approach of excellence based upon high standards and expectations for sales goal, customer service, and product knowledge and after sales
- Doing transfers from store to boutique over Europe as well as taking email orders for clients
Sales Consultant - Dolce & Gabbana - Oxford Street
(2010-02 - 2011-03)
- Providing excellent customer service to clientele having thorough knowledge of not only the collection itself but knowing the material, styles, names and prices of the bags was an element grasped upon rather quickly
- Cashing up, opening and closing the department as well as having to send data to Milan head office of the daily sales
- Deliveries/ transfers/audits
Sales Consultant - Harrods - Knightbridge
(2008-06 - 2009-06)
- Working for one a world renowned luxury department stores was an amazing first luxury experience meeting clientele from all over the world
- Responsible for 5 main brands in the international room Armani, Ralph Lauren, Dior, D&G and Roberto Cavalli which required in depth knowledge of the brands
- Able to manage and show leadership skills
- Handling sales within section and adhere to sale targets welcome all customers within one minute of entering the department
- Aiming to achieve 100% guest shopper and client commendations
