Natasja Boniface

Friendly, reliable and hardworking with many years of experience working with customers, clients and the public. I am confident communicating with people, dealing with enquiries and resolving complaints in a calm and professional manner. My current role as a Contracts Cleaner involves communicating with Worthing Homes regarding complaints and additional cleaning requirements, as well as working independently and maintaining high standards.

I am a quick learner, work well under pressure and enjoy helping people.

Contracts Cleaner - Just Ask Services - West Sussex

(2024-04)

• Carry out contract cleaning duties to a high standard and within required timeframes.
• Work independently while ensuring cleaning requirements and standards are consistently met.
• Communicate with Worthing Homes regarding customer complaints and any additional cleaning requirements.
• Respond professionally to requests and help resolve cleaning issues promptly.
• Organise and complete additional cleaning tasks when required.
• Maintain good communication with clients and ensure their requirements are understood and met.
• Take pride in providing a reliable, thorough and professional service.

Car Sprayer / Receptionist - AM Bodywork - Five Oaks, West Sussex

(2016-09 - 2024)

• Provide friendly and helpful customer service and deal with customer enquiries.
• Speak with customers about their vehicles, answer questions and help resolve any concerns.
• Deal with customer complaints calmly and find suitable solutions where possible.
• Assist on reception, including taking customer bookings and responding to enquiries.
• Order and monitor materials needed for the business.
• Work accurately to deadlines while maintaining a high standard of work.
• Work effectively as part of a team while also being confident working independently.
• Pay close attention to detail to ensure work is completed to a high standard.

Doctors Receptionist - Cranleigh Medical Centre - Cranleigh, Surrey

(2021-06 - 2021-08)

Temporary three-month position

• Answered incoming telephone calls and dealt with patient enquiries.
• Booked appointments and assisted patients with their requests.
• Provided a friendly and professional service to patients.
• Directed patients to the correct department when required.
• Completed administrative tasks accurately.
• Worked in a busy environment while maintaining a calm and helpful manner.

General Assistant - Abbeyfield - Horsham, West Sussex

(2015-10 - 2016-09)

• Welcomed visitors and residents in a friendly and professional manner.
• Helped residents with questions and everyday needs.
• Contacted doctors or family members when residents required additional assistance.
• Monitored stock and submitted orders to help maintain appropriate stock levels.
• Kept communal areas clean, tidy and welcoming.
• Assisted residents with keeping their rooms clean when required.
• Developed strong communication and people skills through regular contact with residents, visitors and colleagues.

Cleaner - The Cleaning Maintenance Company - Horsham, West Sussex

(2013-06 - 2015-06)

• Completed cleaning duties to a high standard and within required timeframes.
• Followed health, hygiene and sanitation procedures.
• Worked efficiently while maintaining attention to detail.
• Completed tasks on time while maintaining customer satisfaction.
• Worked independently and took responsibility for completing duties to the required standard.

Car Sprayer - A&E Car Craft - Monks Gate, West Sussex

(2003-07 - 2010-12)

• Completed apprenticeship training in vehicle body repairs.
• Worked accurately and carefully to a high standard.
• Assisted customers with questions regarding their vehicle repairs.
• Developed excellent attention to detail and the ability to work to deadlines.
• Worked as part of a team in a busy working environment.

GCSEs - Millais Secondary School